Skip to forum
verification
 
Notifications
Clear all

verification

17 Posts
2 Users
0 Reactions
734 Views
Muscledude
Joined: 25.04.2024

I am having trouble verifying my e-mail address. I have sent them an e-mail not sure how long they take to reply. The problem is that my internet security says their site they send you to verify is not secure enough and may have malware on it.
I sent a passport photo and verified my phone as far as I know that part is ok.
Can anyone help here please?


Reply
Quote
16 replies
Super Moderator
VorpalF2F
Joined: 02.09.2010

Try it from your phone maybe


Reply
Quote
Muscledude
Joined: 25.04.2024

I cannot do it from my phone I not tech savvy enough for that and my pc email is not on my phone


Reply
Quote
Muscledude
Joined: 25.04.2024

It has been 2 days now and no reply from 888 poker customer service and now I am having a problem getting the tables up to play too.


Reply
Quote
Super Moderator
VorpalF2F
Joined: 02.09.2010

On the 888 client — assuming you can log in, there is a help button just to the left of the "Deposit Button"
Try that. It starts out with a fairly useless chatbot, but eventually you can leave a message for support.


Reply
Quote
Muscledude
Joined: 25.04.2024

I have tried that before and it does not work very well


Reply
Quote
Muscledude
Joined: 25.04.2024

My account now appears to be suspended pending verification of email which I cannot do, so I cannot access my money either.
I also managed to post a support message for help not sure what if anything is going to work if they do not reply to me.


Reply
Quote
Muscledude
Joined: 25.04.2024

No replies from anyone at 888 poker so far.
My internet security seems to be correct in saying that the e-mail is directing me to a phishing site, although luckily my security has stopped me from accessing it. So the problem seems to be with 888 the hackers appear to have got into the 888 poker site itself.
My bonus offer tickets will start to expire slowly 3 days from now. I am just going to have hang tight for them to contact me and it would appear that poker strategy should re-think its partnership with 888 poker.


Reply
Quote
Super Moderator
VorpalF2F
Joined: 02.09.2010

What is the URL of the site that is being flagged as suspicious?
Perhaps it is a false positive.

Also, I suggest that you create a customer support ticket Follow the link then click the beside "Open a new ticket"
Give them all the details you can, such as your username, the date when you joined and so on.
That is PokerStrategy.com customer service, and perhaps they can check what is going on


Reply
Quote
Muscledude
Joined: 25.04.2024

Thanks Vorpal have opened a ticket and hopefully this will move things on a bit faster.


Reply
Quote
Muscledude
Joined: 25.04.2024

I did a search on phishing and low and behold 888 came up knowing of an email scam to a phishing site, but they thought it was spoofed and sent unsolicited but I have done it directly from the my account on 888 and its sending me to a phishing site, this is not good.


Reply
Quote
Super Moderator
VorpalF2F
Joined: 02.09.2010

Originally posted by Muscledude
I did a search on phishing and low and behold 888 came up knowing of an email scam to a phishing site, but they thought it was spoofed and sent unsolicited but I have done it directly from the my account on 888 and its sending me to a phishing site, this is not good.

what is the URL of the site that 888 wants you to go to for verification?


Reply
Quote
Muscledude
Joined: 25.04.2024

domain links.888brands.net
My security malwarebytes says do not continue due to riskware
I can hover over long address in email but I cannot copy it.


Reply
Quote
Muscledude
Joined: 25.04.2024

://links.888brands.net/ctt?m=34615482&r=LTg4NDI1NzUzMjUS1&b=0&j=MjgyMDc0MzUyMgS2&mt=1&kt=12&kx=1&k=wanp_safe-installation_com_Ver&kd=https%3A%2F%2Fwanp.safe-installation.com%2FVerifyEmail%3FBrandId%3D1%26Lang%3Deng%26VerificationToken%3D8ed873a3-fc40-4bb7-a1e4-191b00ecbd91%26Email%3Ddavid002%40blueyonder.co.uk


Reply
Quote
Super Moderator
VorpalF2F
Joined: 02.09.2010

Now that's funny.
I put "https" in front of the link you posted, and entered it into a secure browser.
I got the following:

That is not what I expected. I expected to see an explanation of what the problem was.
Although I generally trust Malwarebytes, and use it myself, I had to abandon my own domain, because it flagged it as malware for everyone.
When I complained, the explained that the platform I was using was used frequently by malicious sites, so the flagged everything on that platform.

Check in your 888 client to see if your email has been verified

When unravelled, the URL you posted goes to:
https://wanp.safe-installation.com/ (then all the info necessary for verification)

However, https://links.888brands.net/ goes to this warning:

Anti-Spam and Privacy Statement

Today, more than ever, privacy is a huge concern among people throughout the world. Although this system allows businesses to obtain and retain customers through e-mail marketing, we understand the importance of privacy and therefore respect the expectations of the public. This system does not distribute or sell members confidential information.

This e-mail system is utilized for sending permission-based e-mail from companies to their opt-in customers and partners.

We are strongly opposed to unsolicited e-mail. Under the terms of our customer contract, we will not knowingly allow a customer to use our product to distribute SPAM, nor allow unsolicited commercial e-mail (UCE). In regards to our enterprise software solution, we will not knowingly sell to companies that send or plan to send UCE/SPAM.

We do not retain e-mail address information after our users delete from our servers. We do not monitor or limit our users from creating e-mail messages. We do, however, quickly and fervently respond to notification of violations or abuses of our Terms of Service, including failure to honor opt-outs.
Definition of SPAM from MAPS- Mail Abuse Prevention System

An e-mail is SPAM if:
1. The contact's personal identity and context are irrelevant because the message is equally applicable to many other potential contacts; AND
2. The contact has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent; AND
3. The transmission and reception of the message appears to the contact to give a disproportionate benefit to the sender.

If you have questions or concerns regarding this policy, please forward a copy of the e-mail in question to acoustic-abuse@acoustic.com.

It might be worth using the email address in the quoted section to inform them of the problem.


Reply
Quote
Muscledude
Joined: 25.04.2024

Does this mean you have by accident verified my email for me or what do I need to change on the link to redo it and get it verified.


Reply
Quote
Muscledude
Joined: 25.04.2024

Thanks Vorpal you are a star I am now verified thanks to you, great help once again.
I am just pleased to be verified and can get on with playing at 888 poker, I just need to clear the ticket raised now.


Reply
Quote