Hi, i got the letter from you to check my ID. I attached my ID card (2sides) and a letter, but still nothing. Is everything ok?
Trying to play at pokerstars
Hi, i got the letter from you to check my ID. I attached my ID card (2sides) and a letter, but still nothing. Is everything ok?
Trying to play at pokerstars
Hi virginijasliesoriuniene!
Welcome to pokerstrategy!!!!
Please note that it may take up to 96 working hours (weekends do not count) for your starting capital to reach you ![]()
-While you wait please to remember to reread the strategy articles
-You can also watch some videos
-And dont forget to check the coaching schedule and learn from some of our professional coaches.
Regards,
-Jack
Hello virginijasliesoriuniene,
It does not seem like the support has processed your ID information yet. Are you sure you sent it to security@pokerstrategy.com from the e-mail address you signed up with?
Please be aware that it takes 48 hours for them to process the ID and another 48 hours to transfer the capital (in terms of working days). So if you haven't waited that long there is no need for concern.
Best regards,
SoyCD
Ok it has been 48(weekend not included) hours and my ID hasn't been processed yet. I have written a ticket 2 days ago, but no answer. I've read 2 poker books, rechecked data few times. Everything is correct.
Hi, I also have the same problem, I don't have a problem waiting but i think you can make an AUTO replay msg to the email so we can see that u recive our mails.
i sent the ID as u asked me to and after i sent u more msgs at the ticket you told me you did not recive the mail or something... so i sent again and i still dont know if u saw it.
Its been 5 days no answers in tickets and forums no money maibe were just waisting our time here?
Nope, i have a friend that took the money... its a matter of time ... im sure they are doing their best
Ok, so i have sent 2 extra e-mails with my photos in case they didn't get them, and created an ticket with URLS to my uploaded pictures. I hope to get the bonus soon.
Hello Virginija,
just make sure you sent your information to the correct e-mail and wait, they will process the information and let you know via e-mail or support ticket.
p.s. sveika atvykus i geriausia pokerio strategijos puslapi pradedantiesiems!
Hi, I also have the same problem... i want to become bronze to read the BSS article... and to SSS using the starting capital..
♦ ♦
Originally posted by virginijasliesoriuniene
Ok, so i have sent 2 extra e-mails with my photos in case they didn't get them, and created an ticket with URLS to my uploaded pictures. I hope to get the bonus soon.
Hello virginijasliesoriuniene,
Well it looks like our support are processing it, at least they seem to have asked you from some extra information yesterday. Since it seems that you have submitted it the process should be done soon.
Best regards
SoyCD
They asked for a photo of me holding my id card. Is this a fu**ing joke or are you guys retarded? Maibe you want a photo of my house? Im not doing this sh*t. Cant you just verifly that god damn account without this stupid prison-like photo. Ive been waiting for 5 days!!!!
If i had uploaded a photo of my license would you ask for my photo nearby my cars license plate? :-D:-D:-D
Ok so i decided to sent them photos with me holding my ID card. I hope that i won't take so much time to get the starting capital.