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[Closed] Didn't get the starting capital

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Chill out and give time to time.
You'll get it.
Don't worry, be happy!


Did you got it? =)
I hope you did!!


Nope i didn't get it. I have sent them 3 photos of me holding the ID card. Wrote a ticket 5 days ago and still no answer. They must have received my e-mail, because they answered me few days ago. In coclusion 7 days, no money..

Dont believe in this 48 hours and 48 hours thing. They answered me after 96 hours not 48.

I hope to get the bonus by July 11 :(


Ok it has been more than 48 hours since i sent my 3 extra photos (me holding my id card). I`m sure that my letter reached security@pokerstrategy.com , i ve read all the articles 3times, finished reading harrington vol1 and super system. Will i be informed if my id check was succesful, if yes than how? Do you check ids on weekends? Its almost a week now..


SoyCD
Joined: 20.02.2008

Originally posted by virginijasliesoriuniene
Ok it has been more than 48 hours since i sent my 3 extra photos (me holding my id card). I`m sure that my letter reached security@pokerstrategy.com , i ve read all the articles 3times, finished reading harrington vol1 and super system. Will i be informed if my id check was succesful, if yes than how? Do you check ids on weekends? Its almost a week now..

Hello virginijasliesoriuniene,

I'm sorry that its taking so long, not sure why the last part of the ID check hasn't gone through yet. At times we do process ID checks on weekends, not always though.

As I don't actually have access to the ID emails, only the ticket support will be able to give accurate answers (and yes I know you have been waiting for a reply there :()

Best regards
SoyCD


the pokerstars are bastards.im waiting too.for 3-4days.my son who also past the quiz was get on full tilt bonus with no problems.i wanna transfer there.is that possible?i dont wanna play on pstars when i was read this articels.what they thinking ,abuse people to send them photos and that kind of shit.whats wrong with them? tilt rulzzz


Ok.. Its obvious that nobody is going to answer my ticket which was written a long time ago. What do you suggest me to do? Ive done everything you asked me to do and you didnt do what you promised.


9 days.. my ticket which is 7 days old hasn't been answered. Moderators, could you tell me if my ID check was successful?


SoyCD
Joined: 20.02.2008

Hello virginijasliesoriuniene,

Sorry about this. I don't know why you haven't been receiving replies - I will try to contact one of our supporters to look at your case and to tell me what the problem seems to be & why they aren't answering you.

Best regards
SoyCD


SoyCD
Joined: 20.02.2008

Originally posted by virginijasliesoriuniene
9 days.. my ticket which is 7 days old hasn't been answered. Moderators, could you tell me if my ID check was successful?

Hello virginijasliesoriuniene,

I'm sorry to say that one of our supporters seems to have messed up with your account and set your ticket to answered without it actually being processed. It was thus a screw-up on our end that you had to wait so long.

Your account has now been verified and set on the transfer list. Your money should be there today or tomorrow.

Best regards
SoyCD


I'm very happy to hear this. I apologize for being nervous, impatient and rude. I would also like to thank You for Your understanding and effort to help me.


I have recieved the money! Thank you Pokerstrategy!


SoyCD
Joined: 20.02.2008

Originally posted by virginijasliesoriuniene
I have recieved the money! Thank you Pokerstrategy!

Good to hear that it all went well in the end :)


Originally posted by virginijasliesoriuniene
I have recieved the money! Thank you Pokerstrategy!

Nice that u got the capital...

Have fun at the tables...Seeya around...


Dear SoyCD:

I have the same problem - have not received my starting capital for 6 days already((( I have sent my ID to be verified, submitted a ticket # 552102 but still did not get any answer. Could you please check the status of my ID check?

Thanks a lot and have a good one!


houseplayer
Joined: 14.06.2009

SoyCD I first time sent my ID two weeks ago, however, still didn't get starting capital. What solution could be here?


SoyCD
Joined: 20.02.2008

Hello,

@vitea50; just re-send it and write "ID Check vitea50" as the topic.

@houseplayer; it seems like you have a ticket from our supports that you should check; http://www.pokerstrategy.com/home/support/

Best regards,
SoyCD


Originally posted by pedromostarda
Chill out and give time to time.
You'll get it.
Don't worry, be happy!

i think u use bad strategy