[Closed] Waiting 4 days

Hello Govs32!

The problem might be in the increased interest in pokerstrategy - many new people from all over the world are registering. This means that it sometimes takes a few mor days for you to receive the starting capital, so waiting a bit longer is probably your best option :). Other than that, you can always try contacting the customer support and asking them about your starting capital :).

Regards,

Primzi

I have never get an answer to Custom Support tickets and I hope you are right and your mentioned problem is only reason. Thanks!

Hi govs32,

from what I can see, you couldn't complete the telephone check. I also can't see any tickets from your account - my advice is to contact customer support via the link provided by Primzi and explain your situation.

Best Regards,

Hadi

Originally posted by Primzi
Hello Govs32!

The problem might be in the increased interest in pokerstrategy - many new people from all over the world are registering. This means that it sometimes takes a few mor days for you to receive the starting capital, so waiting a bit longer is probably your best option :). Other than that, you can always try contacting the costumer support and asking them about your starting capital :).

Regards,

Primzi

I'm pretty sure you need to write costomer like so "custommer"

I havent recieved my 50$ also for 4 days, can you check it if I havent missed something ?

Thanks

Hi Glifass,

it seems you haven't sent a copy of your ID to my colleagues from the fraud department. Please provide them with a scanned copy of your ID card or passport to security@pokerstrategy.com

Also note that you need to send the mail from the address that you used to register yourself on PokerStrategy.com

Hadi

What if I registered with an e-mail address, but changed it to another one a day after. should I mail the ID from the former e-mail address or the current one?

Where can I see what info i have entered, maybe I entered wrong phone number?

Originally posted by Hadi
Hi Glifass,

it seems you haven't sent a copy of your ID to my colleagues from the fraud department. Please provide them with a scanned copy of your ID card or passport to security@pokerstrategy.com

Also note that you need to send the mail from the address that you used to register yourself on PokerStrategy.com

Hadi

I have just sent you an email.

Thanks

Originally posted by Krugzz
What if I registered with an e-mail address, but changed it to another one a day after. should I mail the ID from the former e-mail address or the current one?

You need to send the Email from the account that is entered in your profile at the time of sending.

Where can I see what info i have entered, maybe I entered wrong phone number?

You can edit your Email address here: http://www.pokerstrategy.com/home/profile/

For further changes you should contact our customer support.

Best Regards,

Hadi