Update: Nach unendlichem hin und her schreiben, habe ich jetzt erfahren warum mein Konto gesperrt wurde. Fühle mich richtig verarscht. Kann mir jmd einen Lösungsvorschlag machen oder einen guten Anwalt empfehlen?
Dear XXX
Thank you for your email.
Notwithstanding that you were advised that your complaint would have to be prioritised along with other work in progress, I was away from the office all last week.
Online gambling entities employ highly sophisticated fraud prevention systems to protect their interests. From the information that bwin.party has provided me with it appears that you have been involved in several suspicious patterns of play (chip dumping/chip receiving) in apparent breach of the terms and conditions that you agreed to on registration. I understand that your account has been suspended and your entire balance is being retained. We will not, and bwin.party will not, disclose details of how it came to the conclusion that you knowingly participated in chip dumping/chip receiving, as this information in the public domain would be to the benefit of those that wish to engage in such activities, and to bwin.party’s detriment. The material and information that I have seen indicates that you have been involved in improper practice.
Your complaint is without merit. I am afraid, therefore, that we will not pursue this line of enquiry. If you would like to progress this matter further then you should seek legal advice.
Yours Sincerely
Paul