Hello,
A reboot of all of your hardware will often clear anything corrupted
in memory that has blocked your ability to reach our site. Reboot
your Cable/DSL modem (if any), then your Ethernet hub (if any), and
finally your computer. This may solve your problem.
Next, check your system date (including the year) and ensure that it
is set properly. An incorrect system date causes the encryption
certificate to fail.
Beyond an incorrect date, the most common cause of an inability to
connect while still being able to browse the web is a firewall
blocking your access.
Are you running any of these packages?
Norton Internet Security / Norton Firewall / Norton AntiVirus
McAfee Security Center / McAfee Firewall / McAfee AntiVirus
ZoneAlarm
A corporate Firewall
A new Cable/DSL router? (If so, is it a wireless router?)
If you can tell me about any of those things on your network, we can
likely find the source of the trouble and get you back online quickly.
It would also be helpful if you could send us your program log files
(PokerStars.log, PokerStarsUpdate.log) that are located in your
PokerStars folder.
To find the log files, double click on "My Computer", then "local disk
(C:)". Depending on where the program was saved to, you should see
a "PokerStars" folder either here or in the "Program Files" folder.
Inside the "PokerStars" folder you will find the log files. Please
attach these files to an email and send it to support@pokerstars.com.
Please note it is important that you send us these files as soon as
you can as they are only kept for a period of one day.
Regards,
Erica
PokerStars Support Team
Bei mir wars die dumme Systemuhr ♦
