Hi,
I am living in south america at the moment
multiple times I tried to verify my account, but it seems there is no human working in that department. Just an AI or something repeating the same thing over and over and over.
I always get the email that the documents I sent (utility bill, bank statement are not VALID.
what does that mean?
there is my name and address, although sometimes the address is not labeled with the word Direccion (address)
and as the house has no number sometimes it is referred to with SN/sin numero (without number)
But what ever I try to communicate or explain it seems no one ever looks at it or reads it or even tries to understand what I am saying.
You get back a copy paste/standard email telling me "to provide another proof of address"
I have only a fibre optics internet utility in my name (for 5 years now) and cant get anything else.
Bank statements cost time AND money and are rejected as well.
Some month ago I moved to a new city and finally have bank statement and utility bill with somehow matching address (one has city and neighbourhood) the other one doesn't.
But it surely refers to the same address.
Totally lost now 
VS
