hi, after using hand2note for 7 years in the row before 2 months i faced a bug in their programm and i send to their team the logs to fix it cause i couldnt use it as the tables freezed after some hands of play, after waiting 2 months they didnt fix it and i asked them for a refund because it was obvious that they cant fix it, i had a sub for 12 months i used the program for 1 month before the bug happened so i asked them to refund me 11 months but they told me for 9 months refund even if they knew that for 2 months i couldnt use it due to the bug that i was waiting for them to fix it at the time, before a week we had an aggrement to give me today an aswer for the refund and today they didnt keep their word and they told me to wait more for an answer from their financial department, the same thing happened when i waited to fix the bug , week after week they told me to wait and 2 months past without anything change and now they are doing the same thing with the refund, hope everyone thinks twice before buy their programm again
Please use capital letters, punctuation and white space.
You post is impossible to read.
If you want to rant, then fine. However if you want help with your issue, make it easier for people to help you.
Hello.
We apologies for the inconveniences.
We have the refund policy https://hand2note3.hand2note.com/Pol...undPolicy.html. As for the policy, you had 14 days to get the refund. But you have skipped the period. And now your request is in our financial department. Each of the request are being considered personally. And I am afraid, you should wait some time to get the resolution of the case. You can be sure, you will get the reply. From my side, I will try to remind our financial department about the situation.
Hello. Your request has been considered. We have made you refund. Sorry for the inconveniences.