Is anybody tracked under this room? I am playing there for one and half week, but I did not receive any points yet and status is tracking unclear. I have asked on jack support, but they told me that they are not sending any info to pokerstrategy at all.
Notifications
Clear all
8 replies
Originally posted by heimdall1988
Is anybody tracked under this room? I am playing there for one and half week, but I did not receive any points yet and status is tracking unclear. I have asked on jack support, but they told me that they are not sending any info to pokerstrategy at all.
Hi heimdall1988,
Welcome to PokerStrategy.com 
Nobody in the forum can see your account information, not even super-moderators.
I suggest that you create a customer support ticket Follow the link then click the 
beside "Open a new ticket"
Give them all the details you can, such as your username, the date when you joined and so on. They can see the back end information, and if anyone can help, they can.
Cheers,
VS
Hey heimdall1988,
Just a small update to let you know we have received the SP report for last month from JackPoker now, so tomorrow morning the StrategyPoints will be added to your account (dated 31/03) 
Yes I got them. Will it be divided by day, or it will stay as it is. Just all points in the last day of month.
At the moment the points will be assigned on 1 day, as we dont get the data split by day.
Hopefully going forward we can increase the frequency of the StrategyPoint reporting, but i can not give a timeline on that yet.
Yes, i forgot to update here. Going forward we will indeed get the StrategyPoint information split by day. So we can assign them on the correct dates. Generally these will be updated twice a week.
Hello
I have the same issue as heimdall1988.
The tracking status of the strategy point is still unclear for me despite the fact I contact their support.
Edited:
Nevermind I got them π