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Not receiving Strategy Points after playing real money at NetBet

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I have not received any SP since 7 July and have been playing regularly. What is going on??


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5 replies
Dadramel
Joined: 10.08.2014
PokerStrategist

I advise you to write a "ticket" (Pokerstrategy -> Home -> Help -> "Write a ticket")


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rompas
Joined: 12.02.2014
Oldschool Grinder

Hi Boktiet,

I am sorry for your problem, indeed we have some problems and as
Berezovaya suggested best to send a ticket to our support and they can help you and if you missed a status upgrade they will help you upgrade manually.

Regards/ Rompas


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Fagin
Joined: 06.05.2008
Oldschool Grinder

Hi,

just noticed that I have not received any SPs since 07/07/15 either despite having played over 6,000 hands since then.

Ticket time!


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8runo
Joined: 17.05.2015
PokerStrategist

There is a thread here: https://www.pokerstrategy.com/forum/thread.php?postid=2062669

Its approaching 6 weeks now since it went down ... hopefully there will be a fix soon....

I sent a ticket at the beginning of the month, with a screenshot of my HM2 tracking of Netbet play in July and Pokerstrategy quickly sorted my status out for me. :f_thumbsup:


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Fagin
Joined: 06.05.2008
Oldschool Grinder

I too raised a ticket with PS and they sorted my status out very quickly. Good for them.


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