I have not received any SP since 7 July and have been playing regularly. What is going on??
I advise you to write a "ticket" (Pokerstrategy -> Home -> Help -> "Write a ticket")
Hi Boktiet,
I am sorry for your problem, indeed we have some problems and as
Berezovaya suggested best to send a ticket to our support and they can help you and if you missed a status upgrade they will help you upgrade manually.
Regards/ Rompas
Hi,
just noticed that I have not received any SPs since 07/07/15 either despite having played over 6,000 hands since then.
Ticket time!
There is a thread here: https://www.pokerstrategy.com/forum/thread.php?postid=2062669
Its approaching 6 weeks now since it went down ... hopefully there will be a fix soon....
I sent a ticket at the beginning of the month, with a screenshot of my HM2 tracking of Netbet play in July and Pokerstrategy quickly sorted my status out for me.
I too raised a ticket with PS and they sorted my status out very quickly. Good for them.