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Pokertracker issue on FTP

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JCSeerup
Joined: 14.12.2010

I have just started playing on FTP again for the first time since they made the global player pool for each limit and I can now only see stats from one table at the time, so if I have multiple table open at the same stake I only see stats from one table. Is this a general problem or is there a solution to it?


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Lazza61
Joined: 23.03.2011

Hey JCSeerup,

I'll move this to the PokerTracker board where you'll be guaranteed an answer. :f_thumbsup:

Regards

Laz


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PokerTracker
Joined: 07.06.2011

Originally posted by JCSeerup
I have just started playing on FTP again for the first time since they made the global player pool for each limit and I can now only see stats from one table at the time, so if I have multiple table open at the same stake I only see stats from one table. Is this a general problem or is there a solution to it?

Might you be using an older PokerTracker4? This was addressed a number of releases ago so please click and download this for a Windows machine: https://www.pokertracker.com/products/PT4/download.php?file=PT-Install-v4.14.7.exe

If it's a Mac download this instead: https://www.pokertracker.com/products/PT4/download.php?file=PT-Install-v4.14.7.dmg

Reboot your computer, do not start Pokertracker4 or uninstall it and run the upgrade installer you downloaded.

If that doesn't resolve the trouble please see this for logging to capture the problem you're experiencing: https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report#pokertracker-4-log-files

Take a screenshot or two so we can see what's happening with the tables: How to create a screenshot

For screenshots make sure to not zoom in on anything or overlap tables such that one table obscures part of another.

Once you have the logs and screenshots you can use the logging link above which includes instructions on opening/sending a support ticket.


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