Hello simmo,
It's good that you are being supported from the Gaming commissioner and I hope his e-mails help you to receive your money quickly. Its quite understandable that you are upset - I think we all would be - but just like in poker it is important to keep a level head. PokerStars is usually one of the most hassle free sites to cash out on, and I hope they will soon realize their mistake and correct it.
Gratz to managing to re-track your account by the way. In order to receive StrategyPoints - don't forget to enable the information sharing box in the PokerStars software.
Good luck and best regards,
SoyCD