I also sent an email to moneybooker which said i should get a reply back within 24 hours. Its been 3-4 days already....
Does anyone know if this is normal? I don't know why it takes so long, maybe theres a problem?
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Hey pauly01,
There is a few days delay with Skrill support at the minute so please hang on in there for a reply.
Best regards,
Gary.
I sent an email about 11 days ago and then sent one just 2-3 days ago again. Do you think that would delay it even more? I read something that if you send more than one email then it gets even more delayed? Reason why i sent it again was b/c i thought my first email didnt go through and b/c i think i sent the second email to the email with the vip@moneybooker.com?
Thank you.
They don't respond to direct emails. You must use the form to contact them
https://help.skrill.com/pkb_sc_ContactUs?l=en_GB
Ensure that in the category field you select account and in the issue field you select verification.
Originally posted by thazar
When I have had issues, rinigng them has always done the trick
+1
Originally posted by Lazza61
They don't respond to direct emails. You must use the form to contact themhttps://help.skrill.com/pkb_sc_ContactUs?l=en_GB
Ensure that in the category field you select account and in the issue field you select verification.
I used this form when i logged into my moneybooker account and then sent them an email. The only difference I see when i dont log into my mb account, then it ask me to type my name and contact. I sent the email while logged into my mb account.
So that means i am fine then right? I sent an email 12 days ago and then 5 days later. I know you said mb is a bit slow with the emails but almost 2 weeks and no response??
Also i looked at the option to upload and click on it. I then see manual bank transfer as my option. I click continue. Then step 2 is select currency and transfer money.
I have USD selected but then it goes
2. Transfer the money to the bank account below
Account holder Moneybookers Ltd
Bank Bank of America N.A.
City/Town London
Country GBR
Account number XXXXXXXX
IBAN XXXXXXXXXXXXXXXXXXXXXX [edited by gadget51]
Sort code XXXXXX [edited by gadget51]
Account currency USD
Reference XXXXXX (= Your Customer ID)
I don't even see a send button. All i see is back and TO ACCOUNT OVERVIEW RIGHT UNDER IT.
So that means i cannot even do a deposit at all now? Its been close to 2 weeks already. I see my limit has went from 1355 to now 1339... its always between those numbers everyday. So i can't even send any amount now?
I also looked at my bmo online banking both the USD and CAD one and i do not see any small deposit into my account which moneybooker website said should be a small deposit into my account to verify my bank account.
This is very very frustrating. I relocated to canada from the us and its been 2 weeks and i still haven't got a moneybooker account verified. Been close to 12 days since i sent them my first email. I been here 3 weeks already and the only thing that i started with was at least got my pokerstars account reactivated. If it wasn't for the transfering my boa funds for someone else pokerstars funds, i still wouldn't even be able to play at all due to moneybooker.
And i want to get accounts on ipoker and 888poker and also get money into sportsbook account like pinnacle and matchbook and i cannot even do this at all b/c i cannot even send anything with moneybooker to fund the account. Just been so frustrating waiting over 2 weeks and im basically cant even get funded. Had bought 5k cash usd with me and deposited it into bmo usd checking account and still waiting to get mb activated so i can get that 5k into mb into ipoker/888 poker and then going to wire money from my boa to bmo so i could get that money into pinnacle/matchbook.
Excuse me for typing so much but i been very frustrated with this since i spent all my time and effort to relocate and i had thought moneybooker was like neteller back when us players could use neteller.
Have you tried ringing them? also I would hide your IBAN as it is as much a sensitive info as the rest (IBAN = International Bank Account Number)
Those details from the upload page are information to give to your bank.
From Skrills terms and conditions.
11.2. It is strictly forbidden to make payments to or to receive payments from persons or entities offering illegal gambling services, including (but not limited to) illegal sports betting, casino games and poker games. We may suspend or terminate your Skrill Account at any time or refuse to execute or reverse a transaction if we believe that you directly or indirectly use or have used your Skrill Account for or in connection with illegal gambling transactions. Countries where online gambling is illegal include the United States of America, Turkey, China, Malaysia and Israel. This list is not exhaustive and it is your responsibility to ensure that you do not use our services for transactions that may be considered illegal in your jurisdiction.
Skrill are no longer having anything to do with any company involved in iGaming that have corporate offices in the US. They have even removed support for HEM2 and PT4. As your bank's head office would be in the US and you have selected gaming purposes on Skrill's website, this could constitute a problem.
If you can change from it from gaming to personal purchases, that may do something.
I think you'll need to ring them to get clarification.
Hey Pauly,
It appears BOA is bound by the UIGEA as it is regulated in the US by the Federal Reserve System (FRS). As you have also put gaming on your Skrill signup, you could be being blocked by either BOA or Skrill.
I suggest you may have to open a Canadian bank account (non US bank) and use that.
I finally got my limits increased to 20k usd for every 90 days. I will be going to bmo to do the wire transfer to my moneybooker account. I have few other question that i wanted to ask.
1. Did everyone here just did a small deposit at first with moneybooker as oppose to depositing a bigger amount all at once? The person who i signed up skrill with told me its best to just do a test deposit of 100 dollars just to see if it works and then once i do that and it does, then i go do another one for the full amount knowing well that it works. I had rather just deposit the whole 4500 usd at once so i dont need to pay wire fees twice since i kinda feel strange sending a 100 wire for 25 dollars though i definitely understand its best to test it out. Then doing another wire and basically paying an extra 30 dollars for another wire when i could do this all at once.
2. Has there been many incidents where a bank wire transfer from your bank to moneybooker never got there and then you couldn't get your money back or it was lost?
3. I know all banks charge a fee for the wire transfer. I use bmo and from reading their site the fee is 15 dollars plus another 10 i think for communication charge which is 25. But i read there is an intermediary fee correct? Does anyone know how much this is?
4. The other last question i have is assuming i have 4500 dollars in my bmo usd account to wire transfer, can i do the full amount and then once the money arrives in my mb account, it would show thus 4455-4475 depending on the fees? Basically can i wire every dollar i have in my bmo usd account or would i need to do only 4450 and have 50 dollars in my bmo account for the wire fees? Not sure if im phrasing this correct but i think most of you know what i mean by this.
Thanks.
Hi pauly01,
I edited out some of your details in the post above.
Please, for your personal safety, don't post those kind of details in a public forum, it really is not a good idea if you think about it.
Have a good time,
Mal.
#3
I think the fee is too high. It usually done if you check "full amount" i.e to make sure that recepient side get full amount of the money (for paying purpose). You do not need this because basically you transfer money to yourself. If you do not check "full amount" the fee is less, probably around $5.
@hassaan260
I moved your post to its own thread here:
How long should a withdrawal take?
I don't have an answer at the moment...
--VS