The requests to all rooms were sent from our end, now it's the matter of when the given room will credit the money - as I mentioned above, some have already done this, some are still processing so the best way to check it is to log in to your account - in your case Betfair
Hey pok3ras,
Only 2 things you can really do. The first is to check bonus wallets as I don't think the money is paid directly into your poker wallet.
The second thing is to drop their support an email and ask them what's going on.
Keep us updated
Laz
Originally posted by Lazza61
Hey pok3ras,Only 2 things you can really do. The first is to check bonus wallets as I don't think the money is paid directly into your poker wallet.
The second thing is to drop their support an email and ask them what's going on.
Keep us updated
Laz
Update : the bonus arrived yesterday in my betfair main wallet , thank you!
Originally posted by pok3ras
Originally posted by Lazza61
Hey pok3ras,Only 2 things you can really do. The first is to check bonus wallets as I don't think the money is paid directly into your poker wallet.
The second thing is to drop their support an email and ask them what's going on.
Keep us updated
Laz
Update : the bonus arrived yesterday in my betfair main wallet , thank you!
Awesome.
Still no payment for me from Gala!! I'll be honest, not expecting it before Christmas either!! No point contacting Gala support as they are useless!!
Hey Mintman,
I would continue to try to contact their support, just to remind them.
Keep us updated
Laz
Have all the other rooms paid out this bonus now then??.. I will fire them an email about it later.
Hey Mintman,
Our responsible department is checking this with Gala Poker, as unfortunately there seem to be some delays with the payments to Gala Poker. Hopefully we'll have this sorted out for you soon, so keep an eye on your Gala Poker balance ![]()
Apologies for the delay and thanks in advance for your patience.
Regards,
Tino