Skrill Account Temporarily Disabled

Alleen86 · 2016-02-07T15:33:48Z

Hello! A few days ago I tried to log in into my Skrill account as usual, but I got this message: "We have temporarily disabled login to your account as a security precaution. Please reset your password to access your account." I clicked on "reset password", got an e-mail with the link to complete the process and chose an option that they send me a code via SMS, but didn't receive any SMS. So, I followed the link of an alternate way of reseting the password and sent scan copies of my nationality ID card. Then I received an e-mail with the confirmation that they received my inquiry (it was on 3rd February), but after that didn't get any response. I know that I can call them, but via their international number and I believe the cost of calling would be quite high (not sure which country will the call go to). I wonder if this login disabling is a periodic, standard procedure or there may be something wrong with the account?