Please note that I have waited 96 hours before I posted this. How come the bonus hasn't arrived yet? I read that it usually takes 48 hours. So, what happened?
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hello sparkpoker,
Have you checked your emails, including any spam folders/filters, sometimes we write to ask that you provide additional ID.
Also please make sure that:
> You have entered all the required information in your profile page;
> You have completed all the required information in your poker site account;
> You have checked your support tickets as sometimes we try to contact you this way;
Please note that for legal reasons we are unable to provide starting capitals to anyone living in the U.S.A.
Kind Regards,
-Steve
updated the info on my FTP account. Hope you can process it now. I hope I get it tomorrow
THanks for the help. THat actually was helpful. Props to you!
Originally posted by sparkpoker
when can you process my bonus?
Hello sparkpoker,
It looks like your money has already arrived!
Be sure the check out the Bronze content now that you have access to it- there are more articles and also videos which are extremely helpful in further improving your game.
Best regards,
SoyCD