Hi guys,
I am a bit shaken as this has not happened to me before. I tried to log into my account yesterday morning and saw a message in red "error account closed. Please contact [...] email or by phone [...]"
So, I called them immediately and spoke to a supporter who did not have a lot of info. For the moment I only know that it is a management decision and I was not able to withdraw my roll with the supporter on the phone. He also confirmed the funds on my poker account rightly. So, no idea if it is temporarily blocked, under investigation, banned, got hacked or what is going on.
I did not get any e-mail before or after the account was closed btw.
Update October 3rd:
Got an e-mail yesterday from them. Account remains closed but they asked for my banking details to transfer the funds. So, it looks better now and I hope I have the money by the end of the coming week.
What information would you still ask for apart from the obvious one? (Banned from site only or whole network)
Thank you very much guys, I keep you updated
Update September 30th:
Shit. As nothing was happening I tried to call support center again and asked for information and cashout. Did not get through to the management and was also informed that the poker and betting account are both empty! And the support guy thought I was lying and withdraw all my funds on my last cashout in July. So, my 8750.36€ are just gone?
Help please!
1)
Tried to call Gambling comission for help but I only queued and never spoke to someone before office hours were up. They are closed tomorrow. So, trying Friday again...
2) found https://www.ibas-uk.com/ and wanted to raise a complaint there. It is stated there that I should try everything to speak a senior staff member or similar before as the complaint using IBAS might take longer
3) sent an e-mail to the IPoker skin and asked for it to be directed to the management. Let's see if that returns anything
4) I raised a GDPR request to get access to all the data. I hope that works
A bit about me: UK-resident, playing PLO on this Ipokerskin for 7 years+, never had any problems, winning player throughout with decent ev-bb-winrate (mainly playing 1/2 and 2/4 but also from 0.5/1 to 5/T) but not a ton of volume. Have only played a couple of hands there in 2018 and 2019. Playing more or less daily in 2020. Winning nice chunks thanks to coronaboom March to July. First cashout in years about 3 months ago without problems, followed by 2 others shortly after (~25k total). Not aware of anything that I could have done wrong. I use Pokertracker as the only software while playing and due to my very different playstyle nobody with a brain should expect me to be a bot, use RTA or whatever. I play Pokerstars simultaneously. Only changes in the 3 last months are
1) I bought a new laptop and mainly playing on it (since 3 weeks) but sometimes still playing with the old one at my girlfriend's place. Before that I played a bit at her place too but only on my old laptop.
2) I cashed out around 3 quarters of my roll after not having made a cashout in years. Cashouts worked fine btw. Last one in July
3) IPoker has anonymous lobby now to tackle predatory behaviour. If they put sth in behind the scenes like GG and just ban winning players/table selectors/bum hunters based on rules that are not communicated I could fall into that category
So, I would be happy about any advice what to ask for and how to proceed. Would love to play on IPoker again as it is the site where I have always been successfull the most but it might not be a good idea to open a new account on another skin I guess before everything is sorted out(?)
Anyone else with same or similar problem?
Any help very appreciated. Thank you guys
