I sent the ID, they replied saying that it was too hard to see. My camera sucks, but I was able to see all the information extremely easily based off the pictures I sent. I've used it on other sites and they could read it too. Is there any other way to go abouts confirming myself?
Notifications
Clear all
7 replies
The clarity of the picture I sent was still easily readable, so I don't really get the problem.
Hello sliverika,
I am sorry to say that since I don't have access to the ID material you sent that I can't really judge what the problem is.
If our support wants a better quality, essentially the only thing you can do is try to provide a better quality. Perhaps better lighting or a different camera would do?
Best regards
SoyCD
Hi sliverika,
Only the support team would really be able to help you with this, however as SoyCD has already indicated, if they are unable to read the current documents or feel that the quality is not sufficent (for whatever reason), emphasis is really on you to somehow provide the better quality docs.
Hope this helps, best regards,
Bart
I'll try for better lighting I guess. It's just I spent like an hour trying to get it as clear as it was to guarantee it was readable, and I get that message.. it was kind of a downer.