Cant open Pokerstars.com?

  • 13 replies
    • nabokow
      nabokow
      Bronze
      Joined: 23.01.2008 Posts: 165
      same problem here today
    • Justin37
      Justin37
      Bronze
      Joined: 25.07.2009 Posts: 445
      damn i thou my internet having problem lol
    • Lazza61
      Lazza61
      Headadmin
      Headadmin
      Joined: 23.03.2011 Posts: 9,174
      Hey guys,

      Everything appears to be fine. Are you still having trouble?

      Regards

      Laz
    • nabokow
      nabokow
      Bronze
      Joined: 23.01.2008 Posts: 165
      can't open website, client works fine
    • clandestineAl
      clandestineAl
      Bronze
      Joined: 14.06.2010 Posts: 569
      I couldn't open the client yesterday
    • VorpalF2F
      VorpalF2F
      Super Moderator
      Super Moderator
      Joined: 02.09.2010 Posts: 8,903
      I had a problem a day or two ago where I could open no site in Europe (I'm in Canada)

      I checked http://www.outageanalyzer.com/ and a couple of local ones.
      From their data it appeared that I could access anything in North America, but that was about it.

      The problem lasted nearly an hour.

      I also used pingplotter to do a trace-route to pokerstars and to PokerStrategy.com, and both failed on my side of the Atlantic.

      Cheers,
      --VS
    • UPAY4DINNER
      UPAY4DINNER
      Bronze
      Joined: 27.09.2009 Posts: 21,921
      Works my end but it is not "instant".

      It takes a few milliseconds more than it "should".

      Have you tried asking their support guys?
    • nabokow
      nabokow
      Bronze
      Joined: 23.01.2008 Posts: 165
      works now :)
    • FFRRAANNKKIIEE
      FFRRAANNKKIIEE
      Silver
      Joined: 30.12.2010 Posts: 3,107
      Nice news :)
    • noragaza1
      noragaza1
      Bronze
      Joined: 08.03.2015 Posts: 5
      any solutions for this: https://youtu.be/5X8MkeYOrfI

      I reinstaled it but still it doesn't work.

      best regards
    • NutzAreOk
      NutzAreOk
      Bronze
      Joined: 28.01.2011 Posts: 7,409
      Originally posted by noragaza1
      any solutions for this: https://youtu.be/5X8MkeYOrfI

      I reinstaled it but still it doesn't work.
      I had same problem but after reinstalling it worked. Same problem still with .fr client though.
    • NutzAreOk
      NutzAreOk
      Bronze
      Joined: 28.01.2011 Posts: 7,409
      Originally posted by NutzAreOk
      Originally posted by noragaza1
      any solutions for this: https://youtu.be/5X8MkeYOrfI

      I reinstaled it but still it doesn't work.
      I had same problem but after reinstalling it worked. Same problem still with .fr client though.
      Actually I accidentally reinstalled .net client and not .eu client. Now that I installed .eu again I have same problem as noragaza1 here.

      e. For some strange reason I`m not able to go to .eu or .fr websites either.
    • NutzAreOk
      NutzAreOk
      Bronze
      Joined: 28.01.2011 Posts: 7,409
      I reported this problem to PokerStars support and I send some .log files to them. It revealed that the issue occurs because a tracking software.

      Then they send me these instructions:

      Hello Mikko,

      Thank you for your email.

      When reviewing your log files I found that they contained errors.

      I can confirm that we have seen similar reports in the past, unfortunately often caused by third party tools.

      Upon feedback from our development team, we kindly ask to perform troubleshooting steps in following order:

      1. Uninstall your tracker software: Control Panel -> Programs -> Uninstall Program

      2. Backup your player notes located in the PokerStars settings folder:

      Click on Start -> Search, copy/paste the following into the Search box and press enter:

      %USERPROFILE%\AppData\Local\PokerStars.eu

      Find the file "notes.YourUserID.xml" and copy it to a safe location like your Desktop

      3. Navigate one level up to the parent directory ..\AppData\Local and delete the PokerStars folder.

      4. Uninstall the PokerStars client through: Control Panel -> Programs -> Uninstall Program

      5. Navigate to C:\Program Files and manually delete the PokerStars folder

      6. On completion of deleting all PokerStars files make sure that you have logged into Windows using an account that has Administrator rights. The next step is to ensure that UAC is enabled as having this disabled may cause the software to not run:

      To do this go to the Control Panel then type UAC into the Search box in the top right hand corner of the window. Please click on the link that says Change User Account Control Settings. Once the window loads please ensure that the slider bar is on Default which is the second option from the top.

      7. Once this is done, restart your computer.

      8. Download the latest PokerStars installer from our website:

      http://we.tl/tfBc8UPa6n

      9. Please install PokerStars into the default directory of C:\Program Files\PokerStars.eu and then try running PokerStars again *without* installing a 3rd party tracker

      If the crash occurs again, we kindly ask for set of new log files.

      If software works correctly and it is stable, please reinstall your tracking software. However, please make sure that you use most recent version.

      At this point, you can restore your player notes by copying the notes.YourUserID.xml file back in the PokerStars settings folder.

      In regards to the website issue this has been reported to our development team and we hope to have the issue resolved soon.

      If you have any questions, please feel free to ask.

      Best Regards,

      Robert
      PokerStars Technical Specialist
      After reinstalling PokerStars.eu worked fine again but as soon as I reinstalled Pokertracker 4 (version v4.14.7) PokerStars client crashed again.