Tracking problems

Hey lGotYourOuts,

Have you still not received the PS points from the rake you earned a couple of works back? As for the past 2-3 days PS Points can take a few days to update in our systems.

If you would like us to look closer into it you will need to Write a Ticket to our Support Team

Hope everything gets sorted out!

Hey IGotYourOuts,

We've had problems of a similar nature before.

Can you please ensure that you have enabled Information sharing in your PokerStars client. Sometimes, after an update of the software this disables.

To check if it's still ticked correctly. Open the client > click requests > Information Sharing > and it should be ticked there

Please keep us updated

Best regards,
Gary

Yup, it's ticked. I'll wait few more days maybe they'll come Cheers

Originally posted by lGotYourOuts
Yup, it's ticked. I'll wait few more days maybe they'll come Cheers

Fingers crossed

Thanks guys for helping out lGotYourOuts! I've just checked and you're account is tracked via PokerStrategy.com so no need to panic. It is also possible that the weekend slows down the StrategyPoints update from both the our and the poker room side. Let us know in a few days.

Happy grinding

Bumping this old thread as It'd be really great to be able to access Silver videos at least. I still haven't been receiving any points from PokerStars since then. I've started grinding there few days ago and again no reaction.

Good job bumping this thread, thank you!

Next step is to contact PokerStars customer support, since the tracking is working well (because you received StrategyPoints previously) we need to find out if your account maybe locked in a security check or something similar.

Could you please contact them and ask?