Good morning,
I passed the quiz and waited the 2 days but I didn't get the $50 at Pokerstars. What can I do? I think Pokerstars may have some problems atm. Where can I get more information?
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8 replies
check your mail for the id-card check ! if u got one ! read the mail well...if not you'll just have to wait like the rest of us ! best of luck ! ♦
Hello Jasdefer,
There were problems with the account transfer because it seems like you did not completely fill in all your information at the Poker site of your choice. Our support has written you a ticket which you can find here ( http://www.pokerstrategy.com/help/ )
Please follow the instructions in the ticket and reply to it once you have completed the process.
Best regards,
SoyCD
Ok, thank you very much. I completed my information at Pokerstars. Do I have to do anything now, or can I just wait?
Same problem here! I just edit my account settings but I don't know what to do now ...
Do we have to wait or do we have to write a ticket ... ?
Hey Jasdefer + Boonanza ,
You simply need to answer the ticket and then be patient 
Transfers take around 2 working days - and its weekend so just hold tight (and answer your ticket to tell them you completed your account).
Best regards
SoyCD
yeah ... i'm not quite sure which ticket you are speaking off ... didn't get one ... i have just the ticket i wrote myself ...
Originally posted by Boonanza
yeah ... i'm not quite sure which ticket you are speaking off ... didn't get one ... i have just the ticket i wrote myself ...
Hi Boonanza,
Sorry, I meant only Jasdefer- who still has to reply to his ticket.
The support has apparently already contacted the IT regarding the problems with your transfer.
Best regards
SoyCD