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[Closed] Not receive 50$

5 Posts
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Hallo! When I got my bonuss 50$? I to realize all needs, but in my PokerStars accont I dont see my bonuss. I complete quiz and register in PokerStars one week ago. :diamond:


4 replies
martisPS
Joined: 14.04.2009

do you send a security check ? if yes so i am waiting 4 days now too ;]


Hi both,

Have you checked your emails, including any spam folders/filters, sometimes we write to ask that you provide additional ID.

If you have already sent ID, it can sometimes take up to 96 hours until you'll receive the $50 starting capital in your poker site account. In the interim time, please ensure that:

> You have entered all the required information in your profile page;
> You have completed all the required information in your poker site account;
> You have checked your support tickets as sometimes we try to contact you this way;

Please note that for legal reasons we are unable to provide starting capitals to anyone living in the U.S.A.

Please be patient in waiting for the money, this will be sent as soon as possible. In the meantime feel free to explore our forum and read up on the strategy guides already available to you. Further strategy will become available to you as soon as you start playing poker through your linked account.

Best regards,

Bart


_Anonymous_ Topic starter
_Anonymous_

I pased quiz, I register in poker room, I write ID, I takes all but money dont to reach me.


Hi Janiis1,

please contact our support.
They should be able to help you with your problem.

Best regards,
Chiller3k


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