A couple of years ago I were playing Spin & Go $1. Then I became short on time and stopped for a while. I did not request cashout, because I planned to be back. Reading pokerstrategy forum from time to time, I began noticing more and more complaints on withdrawal delays and accounts suspension after withdrawal requests. Who been here during spring and summer of 2011 probably remember this infamous pattern. So not to tempt fate I requested withdrawal.
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Almost immediately I received e-mail promicing that requested amount will be transferred to my Neteller account in 72 hours. I was happy that I don't have to send documents and to wait while PokerStars security service reviewing them. But after the aforementioned period money did not arrive. A week later I sent e-mail to the address mentioned in the previous letter (cashier@pokerstarsinsochi.com) questioning about reasons of delay. Then I waited one more week. And since I received neither money nor answers, I sent the same letter to security@starsaccount.eu - because when I try to ask one more withdrawal, PokerStars client offers to write there:
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After about a month (2019-10-04) I contacted PokerStars support via Live Chat in their poker software. Tiago said that he requested «urgency» for my withdrawal and I'll receive e-mail with their decision shortly. Since that 2 weeks passed. And almost 2 months passed since withdrawal request. Withdrawal is still pending:
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I received no answer to either my previous e-mails or one promised by Tiago. As I understand my PokerStars account is not suspended. Because I don't see any messages while log into client or open cashier. I even can run spin & go and play. This is the difference between my situation and others on this forum, where withdrawals delay under exuse of documents verification. So what else can I do?
VS