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Not getting any Strategy Points after playing at PokerStars

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Crisps4Dinner
Joined: 30.04.2020

This set up guide is pretty difficult to follow... can you update it?

1. There's no mention of a Stars ID anywhere on the client, or in any of the email correspondence I have received.. is this the same as the username? It might be worth telling people what this is or how to find it!
2. After choosing PokerStars on your site, the banner to "Get your bonus now" is so big (even on desktop), that I missed the more detailed guide below when I originally downloaded the software so may have got the set up wrong
3. There's no way to tell if I've got it right or not, because your whole tracking system seems to fail silently, and it's probably too late because I've now set up my account and started playing :(

It's been a couple of days, so I'm just hoping there's some kind of delay and the tracking is actually in place


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Hi Crisps4Dinner,
Welcome to PokerStrategy.com! :welcome:

1. Yes, the Stars ID is your PokerStars username
2. Please take a screenshot, and pass it on to customer service as described below.
3. I suggest that you create a customer support ticket Follow the link then click the beside "Open a new ticket"
Give them all the details you can, such as your PokerStars username, the date when you joined and so on. Include a screenshot of the confusing page so you can describe how things got messed up.

If anyone can fix things, customer service can.

All the best,
VS


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