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Cross-Operator Deposit Limit is 0 EUR?

 
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Last Post by SDK1987 2 years ago
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PizzaDiavolo
PizzaDiavolo
Joined: 19.02.2006
Posts: 4,784
17.06.2023, 14:33

Dear forum

after a long break, I was thinking to play some poker on Poker Stars again. Important sidenote: I'm from Germany. First, I needed to transfer my account from pokerstars.eu to pokerstars.de. Then I had to verify myself again. After all of that was done, I tried to deposit some money on my account. I was promptly informed that the Cross-Operator Deposit Limit is set to 0,00 EUR. As far as I have seen, it should be 1000 EUR though, right? I used the option in pokerstars to set it to 1000 EUR but it just tells me back that it is set to 0,00 EUR.
Anyone else sharing this experience?

Thanks,
PD


Original von eplc
Ich bin auch der Meinung, dass gerade dumme, naive und unvorsichtige Menschen gar nicht betrogen werden können. Das nennt man Verkaufsdarwinismus.

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VorpalF2F
Super Moderator
VorpalF2F
Joined: 02.09.2010
Posts: 45,056
17.06.2023, 23:10

Hi PizzaDiavolo,

I didn't even know what a cross-operator deposit is.
When I look it up it appears that a player will only be able to deposit €1000 total to all poker rooms.
Have you deposited to other rooms recently?

If not, I suggest engaging PokerStars support. The best way to do this is using the Help button, scrolling down and using the "contact us" button.
Sometimes you get a chat window, sometimes with real people, and sometimes a contact form.
There is also a "Get Help" link in the deposit dialogue, but I've never used it.

Best of luck :gl:,
VS


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davca000
davca000
Joined: 22.06.2023
Posts: 1
22.06.2023, 17:46

Hi!
Did you find a solution to this? I'm having the same problem (also located in Germany) and after chatting to a real human in customer support they just said they have no authority when it comes to cross operator limits and was useless at helping me. I also had to move to the new app, verify myself and then could't play as my cross-operator was set to 0 EUR. I've tried changing it several times but nothing ever happens so I'm stuck playing with play money which sucks. So if you can let me know if you somehow solved it I'd love to know how.

Thanks,
Camilla


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PizzaDiavolo
PizzaDiavolo
Joined: 19.02.2006
Posts: 4,784
24.06.2023, 20:20

Hi Camilla,

no, I basically surrendered :f_mad:

Kind regards,
PD


Original von eplc
Ich bin auch der Meinung, dass gerade dumme, naive und unvorsichtige Menschen gar nicht betrogen werden können. Das nennt man Verkaufsdarwinismus.

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Katricot
Katricot
Joined: 15.04.2024
Posts: 1
15.04.2024, 13:10

Dealing with account issues can be a headache. I remember a similar situation when I tried to make a deposit after a long break from online poker. It felt like jumping through hoops just to get things sorted. Have you tried reaching out to their support team? Sometimes they can work wonders behind the scenes.


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SDK1987
Moderator
SDK1987
Joined: 12.11.2008
Posts: 43,840
15.04.2024, 13:17

Not sure you will get a answer. It was his last post on the forum almost 10 months ago..


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