[Gesloten] jurado01 @Rush Poker FR

Ik wou vandaag nog eens spelen, maar ik kan niet meer op men FTP account...

Subject: Full Tilt Poker Security > > > Hello, > > Your Full Tilt Poker account has been temporarily suspended pending verification of your identity. > > Please send scanned, clear copies of the following documents to security@fulltiltpoker.com: > > 1) Photo ID: > One of the following: valid driver's license, passport, or other government-issued ID that clearly shows your birth date and the date of issue or expiry. > > 2) Proof of Address: > One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers. > > Before sending copies of your documents, please ensure the following requirements are met: > > * Copies must be clear and legible (96 to 150 DPI or higher recommended for scanned copies). > * The document needs to be a full page and complete (bill/pay stubs, folded papers, envelopes, and partial sections are unacceptable). > * Bills must clearly display that company's letterhead or official logo. > * Your address verification document must display the same name and address listed on your Full Tilt Poker account. > * We can only accept email attachments of 3 MB or less, and attachments can be in either JPEG (.jpg, .jpeg) or PDF (.pdf) format. > * You may take digital photos of your documents and email them to us, provided that they are in focus, and unobstructed by camera flashes or you may email scanned images of your documents. > > If your camera has a macro feature (appears as a tulip icon), please enable it and take the photo within a 12 to 18-inch distance. If your camera does not have this option, please take the photo within a 24-inch distance. > > Please note that your Full Tilt Poker account will remain suspended until we receive and verify legible copies of all requested documents. > > Once we process your documentation we will contact you with an update on the status of your account. > > Thank you for your cooperation. > > > > > Regards, > > Ed > Security > Full Tilt Poker > > ---------------------------------------------------------------------- > Please remember never to give out your password or enter > account details over the Internet. Full Tilt Poker staff will > never ask you for your password. For your security, always > keep this information a secret. > > Learn, Chat, and Play with the Pros at Full Tilt Poker > ---------------------------------------------------------------------- > >

FTP Support kennende, gaat dit lang duren, ben benieuwd, heb het net opgestuurd. Iemand enig idee hoe lang dit gaat duren?

Direct antwoord gehad, maar helaas gefaald.

In plaats van te zeggen wat er mis is, natuurlijk een standaardmail.

Hello, Thank you for your email. We were not able to verify any of your documents, therefore the following documents need to be resent: - Photo ID (Not submitted) - Address Verification (Must be dated within the last 60 days) In order to verify your photo ID, we must be able to clearly see the following: * Your complete name. * Your date of birth. * The expiry date of the document. * The issuing state. * A clear photo. To verify your address on file, we require that you submit one of the following: * Bank or credit card statement. * Utility bill. * Cell or home phone bill. * Home or auto insurance papers. The document must meet the following requirements: * It must be dated within the last 60 days. * It needs to be a full page and complete (bill/pay stubs, folded papers, and partial sections are not accepted). * It must display your full name and the same address listed on your Full Tilt Poker account. Before emailing your document(s), please ensure it is legible and in either JPEG (.jpg, .jpeg) or PDF (.pdf) format and does not exceed 3 MB. We appreciate your cooperation, and look forward to hearing from you. If you have any questions, please let us know. Regards, David D Security Full Tilt Poker

Al bij al hebben ze correct en vrij snel gehandeld, straks ga ik nog geloven dat hun support super is.