NetBet DOWN

opfer: good evening villain!
i wanted to check back according to my issue 1 or 2 weeks ago regarding the disconnect problem
villain2 told me that my issue is gonna be doublechecked by the techdepartement and that they will notice me, when they checked it...

villain: Hello

opfer: haven't heard anything since then from you

villain: Hello
I see
Ok

opfer: are there any news?

villain: I see
So you didn't receive your buy ins yet?

opfer: nothing...not even a mail that it has been checked
i repeat that i was short before a final table in a tournament that i play regularly and it was (sorry for the expression) but a fucking pain in the ass, that someone won, who had almost as many chips as me at the moment of disconnect, and he was the ONLY one who was able to play at the table for over half an hour...
i hoped to hear from you, but i didn't receive a mail or something else...

villain: I am sorry about this

opfer: that's why i contact you right now... yeah me too...

villain: I would like to advise you that we do actually have trouble sending mails to @gmx.de accounts

opfer: didn't knew that... but you can still message me in the client, right?

villain: Yes, we're not really sure what the issue is, can we have a different email from you by any chance?

opfer: sure, does a gmail account function for you?

villain: Yes

opfer: ok...has my issue been checked in the meantime...?

villain: I have looked into the tournaments you were in on that date personally, and as you won in each of them, we cannot return any buy ins (anm. d. red.::yaoming: )
We can only return amounts where a loss was made

opfer: but i had the possibility to reach the final table before the disconnect...
and i'm talking about beeing ~16 players left with a stable stack...
that's true that i won more than the buy-in, but less than i could win...

villain: I understand of course
But it is not our policy to do this

opfer: not your policy is a pretty weak argument.... your policy should be that one can play whitout technical problems from your side...
and if you look at the handhistory, you'll see that in the time of disconnect i had a couple of hands that i could play (if you're playing yourself, you'll recognize that.... i.g. JJ or AK...)

villain: Yes
I completely understand
But of course, it's not always possible to prevent errors, and of course we try very hard to keep our client stable

opfer: i understand, but if there is a technical problem, don't you think you should recompensate the players somehow to keep them by your side?

villain: There was an issue with iPokers servers during this time
We return their buy ins and add ons, it is the most we can do

opfer: only if they didn't win anything?
that's pretty poor...

villain: I can only put forward thoughts of the company. I wouldn't think any company could give out such compensation for these sort of technical errors

opfer: you really think that...? i think that a company doesn't want to lose customers, if the problem is on their side...

villain: i understand personally, but that are the company's guidelines