Strategy Points NetBet

Hey Coalman1,

We have been having problems getting data reports from some of our iPoker skins. If you believe you are entitled to a status upgrade then please open a ticket with our customer support team. They will be able to manually upgrade your status.

Just scroll to the bottom of the page (after clicking the link above) and click the + sign next to "Open a new ticket'.

Regards

Laz

P.S. Moved to NetBet board

I also haven't received a single point this month *sigh*, I doubt I would have gotten a status upgrade though.

Only played on netbet also.

this problem have been all month, not only for Netbet, i know players at titan poker also havent recived points, now its allmost close to the month and i do find its really bad that this problem still havent been solved after 3 weeks,, , nice to get a status update manually but worst thing is those points will not be credited not for me or even more worse , for referred friends meaning we will not get paid as we should..

Hey rompas,

We are still having issues with some iPoker skins data reporting. The points will be credited as soon as we and the skins are satisfied that the data is correct.

We do apologise for the delay and hope things will be sorted soon.

Regards

Laz

Hi Lazza,
thx for reply started to get points from titan poker but there still missing points from 1st to 10th february,,, netbet still no sign of points, will this be resolved before end of this month?

Hi rompas,

We're trying to get it resolved as soon as possible but unfortunately I can't promise it'll be sorted out before the end of the month. As you pointed out though, the problem does seem to be resolved for Titan Poker by now.

If it's not resolved by then and you deserve a status upgrade, just send us a ticket and we might be able to upgrade your status manually

If you are indeed still missing some StrategyPoints for Titan Poker, please also send us a ticket.

Hopefully that helps!

Regards,
Tino

I have the same problem. I opened a ticket as adviced.

How is it going to be this month? I should know better but I have played a bunch of hands on NetBet and should have a serious bunch of strategy points.

if i took 5 months to get the (great) vip shop opened, i dont think this will be resolved sooon,,,

i didn't recieved any strategy point yet, what can I do?

Hello Peka10

There are still problems with data reporting on Netbet. That’s why you didn’t receive any SP yet.
If you deserve a status upgrade, just send us a ticket and we might be able to upgrade your status manually.

Hopefully this helps you a little bit.

Best regards,
SDK1987

is netbet the only ipoker skin where this problem still havent been fixed???

I'm going to wait to the end of the month before ticketing. I don't know yet if I'm going to play more hands. But it is a bit disturbing not being able to have a clear view on how many SP I have.

I'm getting worried about this problem. I even have some Taf/Promotion dollars I wanted to cash to NetBet but since I'm not receiving points it seems pointless (lol) to ask for a payout there.

Somebody said somewhere else that it propably had something to do with the new rake model. So I don't think it will be a problem to get the points if you send a ticket to PS.

i find it really bad this is not resolved yet at netbet, if its fault of netbet or pokerstrategy i dont know. when asking at netbet i got told they send daily reports to affilates,,,

also it bugs me that the refer a friend program get messed up since friends we refered not geting points and that means no money for us,,

I find it bad to, of course. Actually everything has gotten worse after they moved to Netbet. I just wanted to say that I believe that the points-issue propably is solveable. Annoying, irritating and so on, but solveable.

Hi guys,

please accept our apologies for the missing StrategyPoints. As you have noticed, the problems with SPs started after the SBR (source based rake) system was introduced on iPoker. The data we were getting was incorrect and due to the fixes needed, the reports were stopped.

Over the past weeks, together with poker rooms, we were working intensely on this topic and on most platforms the correct amounts of StrategyPoints are now being assigned. Unfortunately, NetBet still needs more work.

We are hoping to get this fixed soon. In the meantime, we ask for your patience.

In case you should have a higher status (based on the rake generated), please contact our support. Scroll to the bottom and create a new ticket.

Regards.

Well it appears that they have resolved the issue, got my points today

Thank you to the pokerstrategy staff for getting to the bottom of this issue.

Alas sidekick still doesn't read the hands played - can anyone confirm whether or not PT or HEM work here?