Error 13 Pokerstars

Originally posted by dropdeadlv
Hello. Maybe someone has encountered a problem when you go to the client's cashier and after a few seconds an error 13. The pokerstars client was rearranged, cleaned temporary files. I would be grateful for your help.

Hi dropdeadlv,

I had never seen this myself, but if it happens frequently, take a screenshot or record a screen video (I use ShareX for this), then use the help function to report a problem.
For me, though I got this error when I went to the help section of the client — it did not appear immediately.

Here's what I saw.

I'll send this when I can — for the moment, I cannot access the help section.

Can you use the Android app to get to the cashier?

Yes, this is the error. Everything works fine with the Android device, I can enter the cashier, the problem is in the PokerStars desktop client itself. Regarding support from PokerStars, they recommend changing the Internet provider, reinstalling the client - but this does not help. You can temporarily solve the problem by clearing the cache of the appdata/local/temp/pokerstarsbrowsercache folder. After clearing, restart the client, go to homegames and accept cookies, but only the necessary ones. But this is a temporary solution to the problem, after a short period of time the error returns again.

People involved in the development claim that the problem is in the web content, most likely it was generated through Chromium, and now (since this error occurred) Microsoft Edge WebView2 Runtime.

Originally posted by dropdeadlv
Yes, this is the error. Everything works fine with the Android device, I can enter the cashier, the problem is in the PokerStars desktop client itself.

Thanks for letting us know, and glad that you can get Android to work.

Well the solution is to just use the Android device for now.
Sad to see PokerStars having such problems. They were once by far the most stable of all the poker sites.

Maybe you know how to correctly convey information to support? Because they constantly answer according to the template of ready-made questions/answers. I understand that in their opinion, for deposits or withdrawals, you can use the login through the site, but still through the client it is more convenient and safer. I saw topics with this problem on many forums, I hoped for the last restart of the servers, but everything remained as it was.

Originally posted by dropdeadlv
Maybe you know how to correctly convey information to support?

At one time it was possible to email support@pokerstars.eu
I didn't see that on the list of options though.

Give it a try and see what happens