allora praticamente mi sono trasferito in thailandia, mi son registrato su party poker.com per giocare a cash, tutto bene fin quando ho depositato i 50 euro con la postepay italiana e subito poche ora mi ritrovo l'account congelato e questa email nella posta.
da quel che ho capito dovrei mandare come JPG l'immagine della mia carta postepay ( ma da tutti e due i lati ?!?!) e poi devo inserire nome cognome,numero di telefono e nome dell'account.
non sono molto pratico su queste cose spero mi saprete dare utili risposte grz in anticipo
ecco qui in allegato il contenuto della mail:
Dear Gustavo,
Temporary hold has been placed on your account, as the credit card used to make a deposit is issued from a country different from the one registered with us. To ensure that no one else is using your information on the internet, please send us a copy of the credit card you are using.
You may email your document(s) as a scanned file or digital photo to efax@pay-pro.com. We accept files in .jpeg, .bmp and .tif formats.
Alternatively, you may also fax the document(s) requested to the number(s) given in the link mentioned below.
Please make sure that your account name is written clearly on the fax sheet and that the faxed copy is light and all required information is legible.
We assure you that your document(s) will be held in a secure database, to be viewed only by a specialist team. We will never pass or sell your documents to any third party.
If you have any questions please click on the link below for details to contact us:
https://secure.pay-pro.com/faq/faqHome.action?page=faq_contactus_rmc&ul=en
We are available 24 hours a day, 7 days a week to assist you.
Sincerely,
Hajira
Credit Team
Pay-Pro
*Please include your full name, telephone number and account name with all documents sent.
*"Pay-Pro is the cashier service provided by the companies within the PartyGaming group responsible for the payment processing of all transactions related to PartyGaming's real money products and services".
