Ciao ho comprato un nuovo e computer e scaricato hm2.
Nel momento in cui vado a validare la versione trial con il mio codice licenza questa non si attiva.
Ho provato a mandare mail al loro supporto ma visto il mio scarso inglese non riesco a risolvere. Di seguito invio la mail di risposta e la pagina cui mi rimandano.
Se qualcuno riuscisse ad aiutarmi ne sarei molto grato grazie.
Hello ,
I am sorry to hear you are experiencing trouble.
Please see this FAQ for help in resolving licensing issues:
http://hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager
If you continue to have problems we need you to send us the HoldemManager.Licensing.log file in the \AppData\Roaming\HoldemManager folder as explained in the last steps under 'Contact Support'.
Regards,
Chris (udbrky)
Customer Support
Hold'em Manager and Table Ninja
Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.
We welcome any feedback on any solutions we provide, this helps us to provide better quality solutions in the future.
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I CAN NOT ACTIVATE OR REGISTER HOLDEM MANAGER
download-video1.gif Watch this video for step by step intructions
Overview:
If you can not activate or register Holdem Manager 2, the following solutions should help resolve the issue.
Solution:
First, update Windows fully, and make sure you have updated to the latest version:
Please update to this version: http://www.holdemmanager.com/downloads/Holdem_Manager_2_Update.exe If you continue to have problems, please reproduce the problem, describe exactly what you were doing and attach your log.txt file - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support%3F
Run As Admin
Reset your code
Delete your license
Proxy Settings
Admin User
Contact Support
RUN AS ADMIN
AN ADMINISTRATOR MUST RUN HOLDEM MANAGER AT LEAST ONCE BEFORE LIMITED USERS CAN BE VALIDATED.
Give Holdem Manager Admin Privileges Windows 7 or Vista
1) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2) Right click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
If this option is greyed out it is because the UAC must be enabled.
Enable UAC.
Reboot.
Complete Step 3.
The UAC can be turned off again if desired.
4) Repeat Steps 2 and 3 for HudFuncsApp.exe
RESET YOUR CODE
Note: DO NOT use Internet Explorer when attempting to reset your code! Please choose another browser.
We have launched a new online form for resetting your own serial codes. Simply login to your account then click on the 'License Keys' header to expand it and click the 'Reset All Profiles' button to the right of your 'HoldEm Manager 2 Licensing system' SKU that starts with HM2-.
This can be used to clear a code. Then it can be used on a different pc. Also, clear a code if your hardware profile changes and it does not allow you to continue. You also will need to do this if you re-install your Operating System.
If you forget your password, click on Forgot Password. If this fails, please use a web browser other than Internet Explorer and make sure you use the correct email address for your account.
If you forgot your username, or the password retrieval was unsuccessful, send a new email to sales@holdemmanager.com. They will forward the details. Support does not have access to this information. So, you must send a new email to sales. Otherwise, your response time may be delayed.
DELETE YOUR LICENSE
Please give HoldemManager Administrator rights:
Go to C:\Program Files\Holdem Manager 2\ (Program Files (x86) if you have the 64bit version)
Right click the HoldemManager.exe and choose “Properties”.
Go to the Compatibility Tab. Select “Run this program as an Administrator”. If the option is greyed out, this is because UAC is disabled. In which case, enable UAC. Reboot the PC. Then do step 3 and disable UAC again.
Do the same for HudFuncsApp.exe
Next, Enable the option to see Hidden Files and Disable “Hide protected operating system files”. It should look like this.
Now Delete C:\Users\Username\AppData\Roaming\\Holdemmanager\Holdemmanager.hml file (XP Users can find the file at XP: C:\Documents and Settings\User_name\Application Data\HoldemManager\HoldemManager.hml)
Note: If you can not find that file DO NOT delete any other files.
CHECK YOUR PROXY SETTINGS - ERROR 417
The licensing system uses the Proxy settings of your Internet explorer. So your Internet explorer must work and be capable of connecting to the Internet.
Open your Internet Explorer and go to Tools / Internet Options / Connections and click on "LAN-Settings" at the bottom.
Uncheck every box in the small new menu and click ok.
Try to register HM again.
If that does not work try to enable the [x] Auto-Detect option and try again.
If neither of those options work please try the following steps for FireFox:
Open your Firefox > Options >Advanced > Network > Connection: Settings
Try [x] No Proxy
Try to register HM again
If that still fails try using [x] Auto-detect proxy
Try to register HM again
ADMIN USER
For the following 2 errors:
"Could not activate license at server. The license is still encrypted and the internal properties cannot be accessed. To decrypt you must validate the license."
"Detected tampering or unauthorized removal of secure storage. An administrator must run the application at least once before limited users can be validated."
This seems to be the fix in many cases:
1) Create a new windows user in the Control Panel > User Accounts. Make sure it is an Administrator account and has no unique characters in the name (only characters from EN Alphabet)
2) Enable the option to see Hidden Files and Disable “Hide protected operating system files”. It should look like this.
3) Delete C:\ProgramData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic)
4) Reboot the PC and Log in to the new windows user account, and try to register again.
5) If that works, reboot, log in to the normal user, and test to make sure everything works before deleting the temporary user.
CONTACT SUPPORT
If you continue to have registration issues see this FAQ for instructions on how to copy the HoldemManager.Licensing.log file in the %appdata%\HoldemManager folder to your desktop and zip/email it to our support team.
yyyuri Moderatore responsabile
