[Geschlossen] [Update]Mansion Punkte fehlen

_Anonymous_ · 2009-01-05T13:12:34Z

Hi, ich lasse mir meine Mansion Punkte vom HM berechnen, bisher passte das auch immer exakt. Heute stelle ich fest, dass Punkte fehlen. Im Account sind weniger als der HM anzeigt. Und in der Tat: gehe ich im Cashier auf 'Cash TAble History', finde ich da Tische, an denen ich 30 min saß, 60$ Gewinn gemacht habe, und keinen einzigen Punkt bekommen hab??? Hatte hier jmd das auch schonmal? Hier die ständig aktualisierte Korrespondenz mit dem Support: Hi, first, some facts: * I only play NL200 6max Cashgame Tables. In the past, I analyzed my Play with Holdem Manager, and that tool also tells me how much Points I hould have received. And it was (also on other iPoker skins) 100% correct. Until today. In my Account, I found 1765.8 MCP's, whie Holdemmanager tells me it should be 2109, so there are some missing. I investigated, and found what I see as a problem in the Cashtable History of my Mansion Client: There are several tables, where I played on, won or lost some money (contributed to the pot, saw a flop etc.) but have NOT received points. So can you tell me, why I don't have received Points for the marked Sessions in the three Screensots attached? Can you please review these Sessions? Die Antwort von Mansion, nett, aber am Problem vorbei. Hello Player, Thank you for choosing to play at MANSIONPOKER.com In reference to your enquiry regarding the disconnection issue on 6th January 2009, out network iPoker have advised that there was an issue and apologise for any inconvenience caused. They have refunded your account with $10.00. We apologise for any inconvenience caused and thank you for your patience regarding this matter. If you need any assistance in the future, please feel free to contact us again at memberservice@mansion.com or by LiveChat 24 hours a day, 7 days a week. Kindest Regards, Trisha Erneutes Nachfragen durch mich: Hey, concerning my SR 1-420674657: I told you (and prooved with screenshots) that I have not received MCP's on tables where I definitiveley have generated rake, that was on Jan. 4th (as you could see in the screenshots I provided. In reply, you told me you funded my Acount with $10 for disconnections that occured on Jan. 6th Well, $10 are nice, but this solution has by any means nothing to do with the problem. So I'd still like to know WHY I have not received these Points, because it seems not verry trustworthy to me taht points i deserve are not given to me. So again, can cou please point out why I dont have received points for some tables on Jan 4th and credit these Point back to me? Kind regards

Mansion Poker

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Zw3rG

Beigetreten: 08.12.2006

Beiträge: 4.656

21.01.2009, 19:26 0

Original von CmdrKeen
Die Daten der ersten zwei Januar-Wochen waren laut Mansion fehlerbehaftet und sollen baldmöglichst korrigiert an uns gesandt werden.

wann bekommt ihr die daten? und bekomm ich dann automatisch meine SPs?

himerios

Beigetreten: 25.04.2006

Beiträge: 819

25.01.2009, 01:04 0

Original von Zw3rG

Original von CmdrKeen
Die Daten der ersten zwei Januar-Wochen waren laut Mansion fehlerbehaftet und sollen baldmöglichst korrigiert an uns gesandt werden.

wann bekommt ihr die daten? und bekomm ich dann automatisch meine SPs?

sehr solide minbet am flop :f_mad: