Dear....
I'm contacting you regarding your refund request.
As we have been advised by Ongame network unfortunately, we don't have any refund policy when it comes to players using illegal softwares.
These softwares are used in order to cover bonuses or player points but they don't make the game unfair to other players.
However, the appropriate actions have been taken towards those reported accounts and no refund will be issued.
If you wish to charback, your account will be blocked and it will prevent you from playing on the network.
If you have any questions, please do not hesitate to contact us.
Best regards,
Szilvia
RedKings Customer Support
www.redkings.com
Tel no:+1 647 724 0264
Check out our promotions - something for everyone! http://www.redkings.com/Promotions.html
---------------Original Message---------------
From: < >
Subject: Re: When you were offline (via LivePerson) (LTK53202988149X)
hey,
are you kidding me?????????
they use pokerbots!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! they are rake machines!!!!!!!!
who is able to play minimum 18 hours day for day for day for day for day?
never sit out.
never answer chat.
always the same betting patterns.
only playing FLHE HU to clear bonus.
generated a big amount of rake, but are break even players or little loosing players.
if that is not enough, look their stats at pokertableratings (normally i never use those sites, but in this case i needed it for evidence!), if you have not a system to control those things.
For CAPFUTURE40 i am 100% sure, that he is using a pokerbot. For BLACKJACK i am 95% sure.
sorry that my english is not the best. collusion may not be the right word.
kind regards
......
Von: RedKings <support@redkings.com>
Gesendet: 18:27 Dienstag, 27.September 2011
Betreff: RE: When you were offline (via LivePerson) (LTK53202988149X)
Dear Bjorn (DrSickbear),
We writing you in regards of your play with CAPFUTURE40 and BLACKJACK.
Please note that we need more information from you if you report some other player for collusion.
In this case you have played against these 2 players only in heads up sessions so it is difficult for us to understand where there can be collusion in heads up sessions.
Please provide us for sample hands or table reference for us to carry on the investigation and be informed that even when you play instant poker you hand histories should be available in the paths below:
For XP/Vista - the data can be found:
C:\Documents and Settings\%username% \P5JavaClientSettings\handhistory\
For Windows 7 - the data can be found:
C:\Users\-Name-\P5JavaClientSettings\handhistory\
For MAC - the data Profile can be found:
$HOME/P5JavaClientSettings/handhistory/
Should you require further assistance in the meantime, do not hesitate to contact us again.
Sincerely,
Edgar
RedKings Customer Support
www.redkings.com
Tel no:+1 647 724 0264
Check out our promotions - something for everyone! http://www.redkings.com/Promotions.html