Moin,
hab seit ca. 10 Jahren nicht mehr auf Stars gepokert und wollte mal die letzten Moneten (778$) runterholen.
Geht anscheinend nicht so ohne Weiteres:
Spoiler
Hello psdemod,
Thankyou for providing requested documents.
You must wager funds from deposits at least once (1x) before being able to withdraw them.
The same wagering requirement applies in jurisdictions where our player to player transfer tool is available. You also need to wager funds received by transfer before withdrawing them or transfer them once again.
This is to maintain the high level of integrity associated with our products and it's an automated control to remain compliant. Any return (including winnings) from the bet or buy-in will be automatically cleared for withdrawal.
This isn't a new requirement. The only change's been to integrate it as a feature within the Cashier to reduce the impact on our customers by reducing the number of transactions that are canceled (due to no wagering). This also reduces the associated delays and inconvenience.
The relevant balances are displayed separately in the Cashier to show you which part of your total balance can be withdrawn:
Available: Total balance in your account derived from deposits, winnings, and any other credits.Available to withdraw: Balance derived from your total winnings from playing in cash games and tournaments. This is the amount from your available balance that can be withdrawn.The 'Available to withdraw' balance shouldn't be added to your 'Available' balance. The 'Available to withdraw' amount displays ONLY the part of your total balance that can be withdrawn.
If the two amounts displayed are identical, this means that all the funds in your account derive from winnings, and you can withdraw the total balance.
The requirement to clear deposits and/or funds received by transfer is NOT rake-related. You must simply wager the applicable funds on a 1:1 basis on our Poker, Sports, or sites.
If you need help with anything else, just let us know.
Regards,
Simren Khan
Anti-Fraud Team
Aktuell sehe ich keine zwei getrennten Summen im Cashier. Available ist einfach 0$ und die vorhandene Summe wird als "pending withdrawal" angezeigt.
Ich bin seit Ewigkeiten aus dem poker business raus, was mache ich jetzt sinnigerweise um die Kohlen auszahlen zu lassen?
Wäre Player 2 Player Transfer ne Option? Stars Konto auflösen?
Ach und ich hab natürlich keine Ahnung, wie sich die Summe auf meinem Account zusammensetzt. Ob das Winnings sind oder Deposits von Neteller. Das ist halt alles schon ein paar Jahre her... 
