[Cerrado] Inaceptable

Claro, puedes colocar la respuesta, yo ya lo hice en mi blog

Gracias Agustín. Prepararé la cadena de mails con fotos y toda la documentación. Quizá les cambie de parecer a los que creían que stars tenía el mejor soporte. También califíquenme si acué bien o si fui grosero.

lo de la perdida de conexion en stars es problema de tu proveedor en un 99% de los casos...seguramente luego no te vuelve a conectar igual q antes con el soft y por eso el "bug" ..

Qué tal comunidad de habla hispana y habla inglesa de Pokerstrategy:

Hoy vengo una vez más a llorar pero ahora no será quejándome por la varianza, sino del soporte de Pokerstars y su imposibilidad de resolverme un problema que en todas las de la ley les corresponde resolver. Es muy engorroso y tardado, si tienen oportunidad léanlo por favor y opinen.

Hello: I am having several problem7s with the Pokerstars software consisting in 3 software crashes. 2 were before the last software upgrade and I thought they would be the last but I am experiencing another one right now. I think my internet connection is not responsible for this crashes, becaue it worked very well in other applications at the same time of the crash. I am attaching in the picture 1 and 2 the crash I had before the Upgrade. Apparently a connection problem started and some of the tables stop responding to my command. And there was nothing I could do about it. Once the connection was restablished only 4 tables were funcional but the other 20 were totally useless. I was just wasting a seat without the possibility of joining the waiting list, and obviously the "take a seat option" did not appear but also there was no hand dealt to me. The recent crash after the upgrade is attached in pictures 3 and 4. The pattern was the same but also appeared a window saying NOSIT. This crashes are very unnfortunate because of the following reasons 1.-Holdem Manager fails to record the hand. 2.-It is impossible to track without the Holdem Manager record of much money is won or lost. 3.-And the most important my money is being lost. If you table is totally frozen you have a very poor expectation of winning the hand. Even if I win the hand and the table is frozen I m having my doubts about if the money is credited in my account, I recently knew that I was throwing away fpps (valuable as cash, you are always telling me that) by closing the table before the fpps are dealt. I hope you can have some explanations to this 3 points.

>Hello Policarpio,
>
>Thank you for your email.
>
>It would be helpful if you could send us your program log files for your
>PokerStars program. To do this, please load the PokerStars program and click
>on "Help" -> "Log Files" -> "Send log files to support". This will
>automatically send the files to us for you. Please be sure to include your
>User ID and any details related to the reason you are sending log files.
>
>Alternatively, you can select 'Save log files as ZIP...' and your log files
>will then automatically be saved as a .zip file on your hard drive. To do
>this, simply follow these instructions:
>
>1. Open the Main Lobby
>2. Go to Help
>3. Go to Log Files
>4. Select "Save Log Files as ZIP..."
>5. Save the file to your Desktop, you may have to navigate to the Desktop as
>the default location is the PokerStars Settings Folder
>6. Reply to this email
>7. Click on Attach File (or similar option)
>8. Select the ZIP file located in your Desktop or wherever you chose to save
>the file
>9. Click OK and send the email
>
>Please note it is important that you send us these files as soon as you can
>as they are only kept on your hard drive for a period of one day.
>
>Regards,
>
>Mariana
>PokerStars Support Team

From policarpio
Sent: 2011/02/17 16:30:10
To: support@pokerstars.com
Subject: Multiple crashes with Pokerstars software
>User ID: PolicarpioD This message was sent from the Contact Support
form. Authenticated sender is "Policarpio"
>
>Category: Sub-Category:
>Client Version: '4.374' System (OS) Info: 'Windows7[6.1]'
>
>Message:
Aquí adjunté los LOG files que me pidieron.

Hello Policarpio,
Thank you for your email and for allowing us to be of assistance.
Unfortunately, the NetworkStatusReport.log file that we need to review was
not saved in the ZIP file that you have sent us. Please elevate the
PokerStars program to Administrator to allow the software to save the
Network Status Report. To accomplish this you will need to right click the
PokerStars shortcut and select "Run as Administrator". If you do not see
this option it means that your Windows Account is not an Administrator, in
this case you will need to get the Administrator to log into the computer
for you.
Once PokerStars has loaded please click on Help -> Network Status. When this
dialog opens click on the Report button. This report is saved to your
PokerStars settings folder which you will need to locate and send to us for
review. To send this to us please do the following:
1. Open the Main Lobby
2. Go to Help
3. Go to Log Files
4. Select "Save Log Files as ZIP..."
5. Save the file to your Desktop, you may have to navigate to the Desktop as
the default location is the PokerStars Settings Folder
6. Reply to this email
7. Click on Attach File (or similar option)
8. Select the ZIP file located in your Desktop or wherever you chose to save
the file
9. Click OK and send the email
Thank you for your cooperation and for choosing PokerStars.
Regards,
Joe DD
PokerStars Technical Specialist

From: Policarpio
Sent: 2011/02/17 16:30:10
To: support@pokerstars.com
Subject: Multiple crashes with Pokerstars software

>User ID: Policarpio This message was sent from the Contact Support
form. Authenticated sender is "fmedinav@yahoo.com"
>
>Category: Sub-Category:
>Client Version: '4.374' System (OS) Info: 'Windows7[6.1]'
>
>Message:
Aquí adjunté correctamente los LOG files que me pidieron.

Hello Policarpio,
Thank you for your email and for allowing us to be of assistance.
One of the possible causes is that PokerStars is having problems
to read to the file in which the program is saved in. The program
is saved in C:\Program Files (x86)\PokerStars. The folder Program
Files (x86)is specifically for programs that were designed for a
64 bit system and the brackets () may cause issues for 32 bit
programs.
One option is to install to the regular Program file folder. You
may wish to make a copy of "user.ini" (your preferences) and
"notes.xml" (notes made on other players) from the PokerStars
software as they will be removed when you uninstall the software.
To do this simply open the PokerStars software (if possible) and
click on "Help" -> "Open My Settings Folder" and locate those two
files and copy them to a safe temporary location. If you cannot
open the software you will need to manually navigate to the
settings folder to locate those files.
For Windows 7 (C:\Users\[username]\AppData\Local\PokerStars\):
1. Click Start
2. Type the following or copy/paste into the Search and press
Enter:
%USERPROFILE%\AppData\Local\PokerStars (or PokerStars.NET)
3. Locate "user.ini" or "user" and "notes.xml"
4. Copy the files to a safe temporary location (the desktop is a
good choice)
Once you have made a copy of those files, uninstall PokerStars
from your computer.
In Windows Vista, go to Control Panel -> Programs -> Uninstall a
Program. Once there, uninstall all PokerStars items.
Once there, uninstall all PokerStars items. Once you do that, go
to My Computer -> Local Disk (C:) -> Program Files (x86) and
delete all PokerStars folders.
Restart your computer and download and install a fresh copy of
the software from the following link.
http://www.pokerstars.com/poker/download/
Using the Custom install option to install to C:\Program Files\
which is the folder for 32 bit programs such as PokerStars.
Another option is C:\Users\Public\PokerStars\ which will usually
have read and write permissions. Please note that the Public
folder is only accessible by the profiles created on that
computer, not by anyone else.
Be sure to restore the two saved files once reinstalled. To do
this, please go to the 'Help' menu and then back to 'Open My
Settings Folder', then close PokerStars and copy the files back
into the folder. If you are asked to overwrite any files accept.
You should then have no additional problems.
Regards,
Henry M
PokerStars Technical Specialist

Hello:
Sorry for the delay. I have already done the reinstallation. Hoping this time works. Thank you very much for your support. I'll get back to you if the problem persists.
Sincerely yours Policarpio.

Hello Policarpio,
Thank you for taking the time to reply.
If the re-installation does not resolve the problems, please let us know
immediately and we will have one of our Technical Specialists follow-up on
the matter.
If there is anything else we can help you with, please do not hesitate to
let us know.
Regards,
Peter Z
PokerStars Support Team

Hello:
Unfortunately the solution given to me for this matter has not worked. I am still having failures in the pokerstars software when my internet conection crashes. I have read the FAQ but I think it is impossible for me to stop having disconections. But is very frustrating that my seats in somo of the tables are not available when my conection comes back. Here are the pictures of my last 3 crashes in March 2 and 3. You can notce in the picture crash 02 that I am not able to play in the table Seinajoki IV when the connection is already restored. It happens in many tables but not all are visible in the picture.
Hope you can work in this bug and I will be glad to provide information for this.
Sincerely yours Policarpio.

Hello Policarpio,
Thank you for providing the images.
I have attached them to your previous email awaiting reply from a Technical
Specialists.
If there is anything else we can help you with, please do not hesitate to
let us know.
Regards,
Peter Z
PokerStars Support Team

Hello:
Last time I had no chance to save the log files in time but again I had a crash and this time I took notes of the specific hands and tables where the problem occured. I atached an image with the table names and game number plus the log files and network status recorded just half an hour after the disconnection.
Thank you very much for your support.

Hello Policarpio,
Thank you for your email.
As the Technical Team is already dealing with this issue, your message was
forwarded there. You will receive a response as soon as possible.
We thank you in advance for your patience.
Regards,
Steve M
PokerStars Support Team

>Hello Policarpio,
>
>Thank you for your patience, your email was escalated to the
>Technical
>department due to the nature of your case.
>
>The issue you are having has been reported to our Programming
>Team. They are
>currently working on a fix to be released in a future update. We
>apologize
>for any inconvenience caused and thank you for your patience in
>dealing with
>this issue.
>
>To help us fix this problem, please try to reproduce the
>problem, provide us
>with the game ID number of an affected hand and a set of log
>files that
>reflect the hand.
>
>To do send the log files, please load the PokerStars program
>and click on
>"Help" -> "Log Files" -> "Send log files to support". This will
>automatically send the files to us for you. Please be sure to
>include your
>User ID and any details related to the reason you are sending
>log files.
>
>Alternatively, you can select 'Save log files as ZIP...' and
>your log files
>will then automatically be saved as a .zip file on your hard
>drive. To do
>this, simply follow these instructions:
>
>1. Open the Main Lobby
>2. Go to Help
>3. Go to Log Files
>4. Select "Save Log Files as ZIP..."
>5. Save the file to your Desktop, you may have to navigate to
>the Desktop as
>the default location is the PokerStars Settings Folder
>6. Reply to this email
>7. Click on Attach File (or similar option)
>8. Select the ZIP file located in your Desktop or wherever you
>chose to save
>the file
>9. Click OK and send the email
>
>Please note it is important that you send us these files as soon
>as you can
>as they are only kept on your hard drive for a period of one day.
>
>In the mean time, to be able to take your seat back, you need to
>close the
>client and reopen it.
>
>We can also try to improve your connection quality, so it would
>not drop.
>
>The Network Status Report that you sent to us does not reflect
>the traces
>properly.
>
>It appears that the Tracer.exe program is being blocked by a
>Firewall. This
>program generates the Network Status Report. We will need you to
>allow
>Tracer.exe to run to be able to determine where your connection
>problem is.
>
>The following information is very basic but should help guide
>you in
>configuring your Firewall. Inside the Firewall's control panel
>will be a
>list of programs, and permissions for each program file.
>
>These permissions are set by default the first time you run
>PokerStars under
>the Firewall. It will ask you what to do, and if you merely
>press "OK" and
>accept their recommendation, the trace is then blocked. It is
>also possible
>our updates have changed file parameters causing the Firewall to
>no longer
>recognize the software.
>
>To correct this you will need to locate that list of programs,
>and set the
>permission to "Permit All" or the equivalent of unrestricted
>access. It will
>be SOMETHING like this process, though the location will be
>different in
>each Firewall:
>
>1. Open the Firewall control panel (often you double click the
>Firewall icon
>near the Windows system clock or locate under the Start Menu)
>2. Click on the "Programs" tab (or otherwise locate the program
>list)
>
>Locate Tracer.exe in the Program list.
>
>Change Tracer.exe "Block All" to "Permit All" (or to the least
>restrictive
>permissions), this should be sufficient to permit you to run the
>Network
>Status Report trace. The instructions for accomplishing this
>step vary and
>for further assistance you should contact the vendor of your
>Firewall software.
>
>Once you have performed this change, run the Network Status
>Report once more
>and send it to us as an attachment.
>
>Thank you in advance for your cooperation in this matter.
>
>Best Regards,
>
>Mariana
>PokerStars Technical Specialist

Hello Francisco,
Thank you for your email and allowing us to be of assistance.
The log files you have provided indicate there is a problem with
corrupted memory or possibly a corrupted hard drive. Fortunately
there are few simple steps that can be taken to resolve this
particular problem.
First ensure you have performed a complete virus scan of your
system. If you do not have a virus program we recommend using the
following free online scan.
http://housecall.trendmicro.com/
http://www.kaspersky.com/virusscanner
Next, please run the Scan Disk utility by opening a Command
Prompt or DOS prompt
For Windows XP or later:
1) Click on the Start Button
2) Click on My Programs -> Accessories -> Command Prompt
3) In the black window enter the command "CHKDSK /F" (without the
quotes)
For Windows Vista or Windows 7, you will first need to run the
command prompt in Administrator mode:
1) Click on the Start button.
2) In the Start Search box, type in "Cmd" (without quotes).
3) Right click on the Command Prompt in the search result listing.
4) In the right click menu, click on 'Run as Administrator' menu
item.
5) In the black window enter the command "CHKDSK /F" (without the
quotes)
It is possible that the problem is related to spyware or adware,
third party software that secretly installs itself on your PC. We
recommend the following scans be used to ensure your system is
clean.
MalwareBytes Anti-Malware:
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button
Super AntiSpyware: http://www.superantispyware.com/download.html
All of the above are free, and work well in conjunction with each
other, finding things the other does not. Cleaning your system
may free up more RAM and remove items from your system that
affect your connection and our software functionality.
We would also recommend performing a registry scan and make sure
that is clean. You can find a very good free program on the
following link.
http://www.ccleaner.com/
Once you have performed the suggested scans above please
uninstall PokerStars from your system and reinstall.
You may wish to back up USER.INI and NOTES.XML from the
PokerStars directory. The easiest way to back up these files is
to open the software and click on "Help" -> "Open My Settings
Folder". Then locate those two files and copy them to a safe
temporary location. Then uninstall PokerStars.
In Windows XP, go to Control Panel -> Add and Remove Programs and
remove all PokerStars items.
In Windows Vista, go to Control Panel -> Programs -> Uninstall a
Program. Once there, uninstall all PokerStars items.
After you have uninstalled it, restart your computer once the
software has been removed. When the computer has restarted,
download and install a fresh copy of the software from our
website:
http://www.pokerstars.com/download.html
Be sure to restore the two saved files once reinstalled, to do
this please go to the 'Help' menu and then back to 'Open My
Settings Folder'. Then close PokerStars and copy the files back
into the folder. If you are asked to overwrite any files accept.
You should then have no additional problems.
Please let us know any time we may be of further assistance.
If you have additional questions, please do not hesitate to
contact us again.
Regards,
Andre
PokerStars Technical Specialist

Hello:
Unfortunately none of this matter has been at least close to be solved. And this time I am playing in stakes higher than before in 20 tables so this is now a matter of money. In other words (and I am very sorry if I sound rude) I do not want any further response from the technical support asking me to run aplications for this and applications for that. All this test like disk check and the disk defragmentation and the virus scan I make them periodically in my computer and it is very frustrating to run all this tests again the time you ask me for and stop my playing just for letting you know that the software has a bug. I am not gonna run additional test sumoned by you and as a response for this e mail I would like you to give me a date for this problem to be solved by the technical support and how are you going to count all the money lost because of this discconections problem and when are you giving it back to me. C' mon guys in Full tilt and in Titan Poker never happened this. And I do not think that this is a problem
of a corrupted hard drive or memory because this problem would have happened before in a situation where the internet connection is perfect. And please do not ask me for doing something nonesense like closing the client and reopen it. It is imposible to do it. It is worst than losing in the stuck tables table. If I close the client I will close all the active tables where I am in the middle of a hand, besides all the time it woulfd take to log in. I hope you can do something I know You can.
Attached to this it is a video I recorded how the tables get after the crash I hope you can see it so you can understand the problem and my frustration. And do not want this to ruin my Supernova Elite carrer.
Sincerely Yours Policarpio

Hello Policarpio,
Thank you for your email and for allowing us to be of assistance.
We have forwarded your email to a Support Supervisor for their review and
response. You will receive a reply as soon as possible.
Your patience is appreciated.
Regards,
Lenara
PokerStars Support Team

Hello Francisco,
Your email was passed to me as the support supervisor on duty.
I have read through the recent correspondence between yourself and
PokerStars and am indeed sorry to see that no satisfactory resolution has
been reached yet.
I am in correspondence with our most senior technical specialist who is
assisting me in making a comprehensive review this case. We will also review
hands where you were unable to play as normal with the idea of providing a
refund to you.
At this time, should this issue happen again we can only suggest that you
close then reopen the PokerStars software. We will however respond to you
once our further review is complete with some more relevant information.
We do understand how frustrating and even costly this may be for you and we
are committed to finding a resolution which you will find reasonable. You
may expect us to reply with more information within 48 hours.
We appreciate your patience and understanding.
Regards,
Leonard B
PokerStars Support Supervisor

Hello Policarpio,
This email is in regards to the ongoing disconnection issue you have reported.
Allow me to begin by thanking you for your patience and cooperation
throughout this issue. The screen shots and information you have provided
has been most helpful even as we realise just how frustrating issues like
this can be for you.
I have discussed this matter with our senior technical specialist and he
confirms that the issue you are experiencing is somewhat caused by a bug in
the PokerStars software. Simply, at various times you are suffering a brief
disconnection with the PokerStars software which is outside our control,
when you reconnect with the server the PokerStars software is not correctly
returning you to all of the tables you are sitting at. This is the
significant error here which may be apparent after any disconnection no
matter how minor.
This issue is not affecting a large number of players however it has been
isolated and our programming team are working on a solution to it. We hope
to have this completely resolved in the near future. In the mean time we
cannot offer any guarantee that you will not suffer this same issue again.
If it does occur we can only suggest that you close then open the PokerStars
software to ensure a stable connection is regained. The loss of your
existing seats in this case is unfortunately unavoidable. If you do notice
it we kindly ask that you contact us so that we may assist you with the case.
The previous email we sent to you requesting more information about your
system was in fact misdirected. We do apologise for this mishandling of your
case and hope you can appreciate that these less common issues may be
misdiagnosed from time to time.
You are a valued player at PokerStars and we would like to support you with
your SuperNovaElite goal in any way we can. We feel that some compensation
in this case is reasonable and to this end we have reviewed every hand you
have timed out on in 2011. There were 211 of these hands and we have
refunded you any funds you had contributed to the pot but were unable to
complete the hand. This summed to $128.50 which has been added to youraccount now. For your information I have attached a summary of these hands.
We hope you find this a reasonable resolution to this issue and appreciate
your patience in seeing our programmers completely resolve this problem.

We are more than happy to provide any further information to you which you
may require. If you do have any questions please let us know and best of
luck at the tables!
Regards,
Leonard B
PokerStars Support Team

Después de seguir jugando durante un mes y de seguir teniendo crashes cada vez mas seguidos ocurrió el viernes negro y de ahí en adelante tuve que dirigirme al soporte de europa y como si no pudiera ir peor la cosa vean como se dieron las cosas.

Hello:
I know you have been working on the recconection problem. I know you have updated the software because I have received the new version window 2 or 3 times. Now, here's the thing. I have noticed some changes in the software when regaining connection. It is like the software wants to crash and get unavailable my tables like I have described in the past, but the program seems like trying to reconect the tables again.
The problem is that since the update I have already had several types of discconection
1.- the first time I was glad when the software was capable to regain connection with no negative efects. I recovered control on every table.
2.- The second time I felt totally dissapointed when the problem happened again. Playing like 20 tables the software was not capable to gain connection in all of the tables. Something like 5 tables were not capable to show the control panel.
3.- I have just experienced the worst type of discconection. And I have to confess I am very angry. Attached to this email are the images of what just happened. This discconection make EVERY TABLE TO CRASH. Guys whatever you are doing you are doing it wrong. It is now worse than ever. Please do something. It feels terrible to be wasting my money and my time for this to happen. And please do not tell me you understand my frustration. You are as close to fix the problem to undarstand I will tell you why. The last step in the solution of this problem was that you refunded $128.5 to my account. I know you have several rules when refunding. But I feel I have to tell you this, I know it is my opinion and I know It is fair that you chose to not do anything about it, but 128 dollars it is a miserable amount of money to refund me by this issue. The day after you refunded the money I had another crash, and this time I took the time to count an aproximated amount of money invested by me, I included voluntary and not voluntary money, and I counted around a hundred dollars in one single crash. Probably some of that money came back to me, I do not know and that is my frustration. What I do know is that in that time I was holding a very strong hand against an aggressive player, a very profitable situation and I just had to lose a lot of money instead of winning. And I want to be refunded by this and all the the crashes since you refunded me with the 128 dollars.
I also want to ask you something else, I think it is fair that you send me ALL the hands related to this bug, crahsed tables and non crashed tables, so I can track them in my Holdem manager. I know this could be very difficult, looking for this specific sessions and in specific dates, dates that I do not know (you have to infer when a session was interrupted by the bug), hands that you have to look for and looking in billions of hands can be frustrating. I hope you have a very good search engine, if not then you will be close to understand my rage and frustration.
Sorry for being so mean, but as you may know I cannot change poker room, I cannot quit having supernova status and start all over in another casino, it is a bigger waste of money. So I hope your technical support can debbug the software. Otherwise you will be receiving some more of this email. And sorry for saying that 128 was misserable. I know it looks fair for you the system you used to calculate the money, but guess what........ ask yourselves if it is fair for me to deal with the bug, with all this uncomfortable emails, and pleas help me understand WHY ME!!!. I do not want to be dealing with dates or money quantities, you just do whatever you want.
Due the recent events of the .com domain I have sent this e-mail to 2 different email addresses I hope whoever read this can send this to the appropiate support member. This is a problem we have been dealing with since like 2 months.
Sincerely yours Policarpio

Otra vez a volver a empezar, me volvieron a mandar a soporte técnico cuando les dije que de ellos no quería saber nada

Hello Policarpio,
Thank you for your email and for providing us with such rich
detail - makes our job a lot easier!
I have discussed the matter with one of our Technical Experts and
have consequently forwarded this issue to our Technical Team.
They will review your case and get back to you as soon as
possible.
We appreciate your patience, and thank you for playing at
PokerStars!
Regards,
Maj
PokerStars Support Team

Hlelo Maj:
The technical support is already aware of the problem, and they are already working on it at least it is what I have been told. I think it is very obvious that you did not read the whole chain of emails between the support and me. I will tell you why. I took very short time for you to answer, and also you made the mistake that the .com support have already made that is sending this to Technical support. The .com support sent this to a supervisor, and it is a supervisor named Leonard B who is personally dealing with this problem. Please answer a question. What happened with the support of the .com domain? Are they not able anymore to deal with this?
Sincerely yours Francisco Medina

Hello Policarpio,

Thank you for your follow-up, your email has been forwarded to
me, the support supervisor on this shift.
Allow me to explain that although Leonard looked into you case
and was indeed highly involved in assisting you, the technical
consultation was made by our senior technical specialist, who
works in the technical department. Any follow-ups to this known
error should therefore be sent to this department for further
review. As such, I can assure you that your email was correctly
forwarded and that the high quality of our support remains
intact. Your email will be responded to by the technical team who
are responsible for these matters as soon as possible.
Thank you for your patience.
Regards,
Vanja T
PokerStars Support Supervisor

Hello Vanja T:
Thanks for you reading all my complaints and all the email chain that started since Febraury 17. As you have realised by reading all the emails this is a matter that became very uncomfortable, and delicate because involved money lost by me. Leonard was aware of this and was closely working with the senior technical. Please answer this
Do I have to send a question twice for an intact high quality support to answer me?
What happened with the support of the .com domain? Are they not able anymore to deal with this? (Remember the question from the past mail?)
Who is going to decide how much to refund me? Is he who will be looking for my hands? How long will you take to send me the hands? How long will you take to refund me?
Who is going to decide how much to refund me? Is he who will be looking for my hands? How long will you take to send me the hands? How long will you take to refund me? (Twice so you can answer me in just one email)
As you can see it can be very difficult to deal with this matter in this way. Please answer my questions and read the past emails and I would be more than happy to stop this agresive mode. Remember that you are dealing with someone who thinks you are the worst support team.
Thank you very much for your answers.
PS: Did you really read the mails? Did you really read the mails?
Policarpio

Hello Policarpio,
Thank you for your email and for allowing us to be of assistance.
We have forwarded your email to a Support Supervisor for their
review and response. You will receive a reply as soon as possible.
Your patience is appreciated.
Regards,
Andrea K
PokerStars Support Team

Hello Francisco,
Thank you for your email.
Unfortunately we do not have any new informations regarding this
issue from our programming team.
Regrettably we are also not able to provide a time frame for a
resolution of this issue, however, we are aware of the importance
of this being corrected and are working with haste to get it
fixed.
We apologize for any inconvenience caused and thank you for your
patience in dealing with this issue.
Regards,
Andre
PokerStars Technical Specialist

Hello Francisco,
Thank you for your email and for allowing us to be of assistance.
We have forwarded your email to a Support Supervisor for their
review and response. You will receive a reply as soon as possible.
Your patience is appreciated.
Regards,
Michael G.
PokerStars Support Team

Esta última respuesta fue del día 26 de abril y estamos a 1 de mayo y aún no he recibido una sola palabra y las desconexiones siguen, y parece que son más frecuentes. Ya incluso formateé mi computadora y el bug sigue. No sé porque estoy más frustrado, si por el down o por el bug. Pero la conlcusión es la misma de siempre Pokerstars IT IS RIGGED.

ese "bug" a mie me ocurria hace unos meses en un intervalo de horas concreto de 11 AM a 1 PM yera super molesto ,pero son embargo 2 o 3 horas despues de ese itnervalo todo iba bien

acabo de ver esto, increible de verdad, suerte y todos los animos que puedas tener! espero que lo puedas superar.

Saludos!

Es insoportable. Solamente gano confianza para perderla, estoy por convencerme que la manera de perder más dinero es jugando bien. Cuando gano tiene que ser únicamente porque jugué maravillosamente bien y si pierdo puede ser por cualquier motivo y parece que el principal es jugar bien. No sé como pero siempre me las arreglo para vivir un infierno.

Estas sesiones desde ayer que presumía que ya me había recuperado, pero simplemente más de lo mismo EV para arriba, $$ para abajo.

Todavía no obtengo una sola ganancia que no sea imaginaria en todo lo que llevo desde que pusieron las mesas CAP ni contando el rakeback. Y otra cosa que no entiendo es por qué dicen que la varianza es menor cuando tu winrate es mayor. Mi EVBB/100 esta tan alto como nunca en la vida y la varianza está más pronunciada que nunca. Lo peor es la vergüenza de ser un perdedor completo y que todos lo vean en PTR cuando se juega como lo estoy haciendo. A remar en contra.

Wow increibleeeeeeee. Y yo quejandome por perder unos cuantos usd por badbeats. Desde mi lugar espero que toda tu experiencia te ayude a salir a flote amigo. Tranquilidad y buenos deseos desde aqui ♠_grin:

Gracias por postear Marcelo matti.

Nunca he tenido una racha como ésta. Sé que tengo mucha experiencia a favor pero ahí dicen en los libros de poker que el por enemigo del jugador experimentado es la varianza. Aquí seguiré posteando a ver quién sale vencedor en esta guerra.

guaw man..que duro..no te rindas y segui metiendole..muchos animos!!en algun momento se tiene que dar vuelta la tortilla..saludos!!

q sick q puede ser la varianza en SH...y medido en bbs son 100 cajas...q no es poco..

lo que se es que el camino es el correcto..sin duda..

OMG

19 cajas en 40k manos de diferencia con EV... tremendo golpe

Podrías contestar una cosa: en el total de manos que llevas jugadas ¿Cuanto te debe o debes al EV?

En las próximas semanas esto tendera a compensarse, una "mala racha de suerte", tiende a ir acompañada de una "racha de buena suerte", así que si pasa esto, que se preparen en NL600 que lo vas a petar pronto!!

Te mando mucha suerte y muchos ánimos

UN SALUDO CRACK!!

PD: te seguiré para ver como sales de esto, YA LO VERAS ♠_grin:

Animo!!

Gracias Pirincho, Guido y Miguel por sus posts.

No son 19 cajas son 100, juego SSS, eso significa que he visto 5 veces más rivers destructores que si fuera big stack. y es triste porque parece que no hay consuelo, saber que el día que sigue y el quye le sigue será lo mismo, y en un instante. 100 cajas es demasiado para 39k hands.

Este es mi total de lo que va en 2011 pero a lo largo de todo mi tiempo en stars siempre estoy muydebajo del EV.

Esperar que tienda a igualarse en las semanas es muy optimista. Si fuera cierto ya se hubiera estabilizado hace 2 meses que es lo que llevo con esta racha.

te comento yo no soy de las personas que suelen quejarse de las salas y nunca e tenido tanta diferencia con el ev ni nada parecido es una brutalidad y la verdad que duele te deseo mucha suerte y paso a decirte que yo antes era sss y todo bien ganaba desde que se abrieron las cap comenze a jugar fr nl 50 y valla palos que me comi, tenia unas 30cajas de diferencia no es = ala tuya pero valla que me dolio y simplemente decidi dejar las mesas cap. aunque mi ev me marcara como jugador ganador desconosco las razones simplemente varianza talvez pero valla que son molestas las mesas cap.

Guauuu, espero que te recuperes pronto! Es lo que tiene el fucking poker, que a veces es una gran mierda aunque tomes las decisiones correctas.

Lo que no entiendo es lo que dijo alguien acerca de la varianza. Jugando deep la varianza es más alta que jugando shortstack (evidentemente estoy hablando para un mismo nivel)

Por ahi te entiendo un poco....

A mi tambien me debe mas de 100 cajas el ev (la mayoria de Nl100) y juego MSS.

Sick, este es un buen down :S En fin, dont give up the fight.

Que tal gracias por postear.

Mis condolencias binbaldee. Llevas 70k manos en que el EV va estable y las ganancias van para donde se les da la gana.

Respecto al tema de las mesas CAP creo que fue una maniobra que hizo Stars para ganar rake mas rápido, un shortstack era una merma cuando había sólo big stacks en la mesa. Algunos creen que Pokerstars hizo los cambios de mesas a 20-50bb porque esuchó las demandas de sus usuarios, pero yo creo que jamás hubiera hecho ese cambio de no haber una ganancia para ellos, o si no que alguien me explique por que cambiaron a CAP las mesas de 20-50bb, a quién esucharían para hacer ese cambio. Todo pintaba muy bien con las mesas 20-50bb no sé porque cambiarían.

policarpio imo lo mas sano es que si confias en lo random de las salas de poker online, elimines tu base de datos, (he escuchado que no se borran los stats) y te concentras en jugar el mejor poker posible.

Hermano, yo tuve el mismo problema, Es tu proveedor de internet, prueba con otro, y veras que no pasara nada, elige 512 megabytes o mas! NO MEnos, siempre por antena, nada de esos por usb que son una porqueria, ni wiifii, por antena un cable directo a la pc . saludos