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What's wrong with pokerstars?

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LahtiPelican
Joined: 27.04.2013

Hi all!

In the middle of my session (about 10 minutes ago) the PokerStars client started to check my Network connection. I don't understand why, cause I played was listening to music and was plying poker on an other site at the same time without any issue. Since that I am not able to log in to my account, just see this:

I tried with my backup connection too, on wifi and with wire.
It is awful, because I played 4 cash tables and I just jammed OTR with top two on one of them.

Do you have any issues with PS?


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16 replies
LimitlessExp
Joined: 09.04.2015

hey, yes same here. I saw some announcement the other day, they will have a maintenance break, but not sure if it's this one or smth else.


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deathbrain09
Joined: 25.01.2009

same here


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Daelin
Joined: 29.01.2007

same here


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enve
Joined: 17.09.2008

same brah

im really sad, really really sad. finally seemed like my suckswing is getting over, i felt like i can play without getting strokes every 2 minute, guess what...


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KapitanKirk
Joined: 07.03.2012

Same here


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Galador82
Joined: 29.06.2010

Server crash seems much worse than last Sunday - running tournaments should be cancelled and players refunded as per their policy.


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Originally posted by LimitlessExp
hey, yes same here. I saw some announcement the other day, they will have a maintenance break, but not sure if it's this one or smth else.

This is not the maintenance break, but more of a system failure.

If you want to, you can see their network status by clicking "Help" then "Show Network Status" then "Launch Network Status Panel"

Although at the time I took this screenshot, everything showed as "very good" it had been showing as "bad" or "poor" for most regions just a few moments earlier.
Sydney has been down since PokerStars pulled out of Australia
The critical one is Manx Telecom, which flashed to "bad" again.


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Super Moderator
VorpalF2F
Joined: 02.09.2010
It's Back

I played a few hands to check it out -- seems OK.

I do hope that the downtime wasn't just to provide us with this nonsense...


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Harrier88
Joined: 01.05.2012

Originally posted by VorpalF2F
I do hope that the downtime wasn't just to provide us with this nonsense...

Luckily not, that's what my tables looked like before the crash too. Though I didn't see certain items like those Christmas lights on the bottom right or that bag in the top right, and still don't. Might be related to table themes.


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arthurbentley
Joined: 12.10.2010

That xmas theme tilted me so much that I logged off 'stars and played on Ipoker.


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LahtiPelican
Joined: 27.04.2013

Originally posted by arthurbentley
That xmas theme tilted me so much that I logged off 'stars and played on Ipoker.

You were lucky than! I found the christmas theme annoying as well. I can play on Stars now, however only with the new theme...

Maybe we should check FullTilt.


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troshacha
Joined: 11.07.2008

You can disable that theme by clicking Table on the table and unclick Display Optional Graphics.

Before, when there was a serve crush, I think that PS made chip count for $ for STTs. This time I played 5 at the time and in my Player History Audit I see that I won one and finished second on two. When I make chip count for the 5 games, it is larger. I do not include the rake, because before PS returned it for that game. Also I do not have any history of added chips in my Cashier for that time. Will write them email and wait probably some weeks LUL.


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troshacha
Joined: 11.07.2008

From PS site
"10. Cancellations
If we have to cancel a tournament for any reason, we make a concerted effort to compensate players in the fairest and most equitable way possible. There are three different possible compensation methods, depending on the exact circumstances and timing of the cancellation. Which method is applied is the sole discretion of the tournament Management.

Rollback: In this case, we are "rolling back" the tournament as if it never happened - if you were registered for the tournament, you get your buy-in and fees (including rebuys, add-ons, and knockout entry if any) refunded. Also, the buy-in is refunded in exactly the same format with which you bought in. For instance, if you bought into a tournament using T$10 and $15 cash, then you would get back T$10 and $15 cash.

Roll Forward (No Players in the Money): If a tournament is cancelled and we do a "roll forward" before the players are in the money, we refund each remaining player his tournament fee (and knockout bounty if appropriate), and then divide up the prize pool based on the following formula: 50% of the award pool is distributed evenly among all remaining players, and 50% of the award pool is distributed proportionally according to the chip count.

Roll Forward (Players are in the Money): When a tournament is cancelled, and players have already reached the money, we refund each remaining player his tournament fee (and knockout bounty if appropriate), and then divide up the prize pool based on the following formula: each player receives the minimum prize not yet awarded at the time of cancellation, and the remainder of the award pool distributed is distributed proportionally according to the chip count.

Heads-up Sit & Go tournaments (HU S&Gs) are handled differently because of their special nature. Particularly if one player stays connected while the other player does not, the first player can effectively win the tournament while the second player is disconnected. For that reason, we reserve the right to do a chip count distribution of any HU S&G that we believe was substantially affected by our site's downtime.

If a tournament with a guaranteed prize pool is cancelled, we will refund only the total buy-ins, not the guaranteed amount.

If a tournament with Fixed or Team Pro bounties is cancelled, we will refund only the regular prize pool (and knockout pool if applicable), not the Fixed or Team Pro bounties.

Tournaments which award tickets, satellite entries, or material prizes in addition to cash will only include the cash in the refund amount. Non-cash prizes will not be included in the roll forward or rollback equation.

We reserve the right to alter cancellation payouts or to alter this policy"

Lads, do you think that chip count for SNG with 6 players /two paid/ have to be count differently when there are two/three/four player left? I just did chip count in my math, witch I think is wrong.


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Originally posted by troshacha
You can disable that theme by clicking Table on the table and unclick Display Optional Graphics.

Thanks for that -- I tried to find it yesterday, but got lost looking through the options.

In fairness though, it didn't seem to affect the game play at all (not that I noticed during a short test).

Now if they would only bring back the pop-out chat window.


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Harrier88
Joined: 01.05.2012

I remember the old 888 having seasonal themes, including Christmas, winter, and Halloween. I actually liked them. The current Pokerstars one looks a lot more cheesy, but I don't mind it either. It definitely has to be optional, though, in any case.

And at least my buy-ins have been properly refunded by now.


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Super Moderator
VorpalF2F
Joined: 02.09.2010

Originally posted by Harrier88
I remember the old 888 having seasonal themes, including Christmas, winter, and Halloween. I actually liked them. The current Pokerstars one looks a lot more cheesy, but I don't mind it either. It definitely has to be optional, though, in any case.

And at least my buy-ins have been properly refunded by now.

Good to hear.
PokerStars was always pretty good about making good on their mistakes


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