Hello,
Thanks for your response.
I can confirm that the IP address used to compromise your account was 87.9.244.243.
Unfortunately as my colleague pointed out, we cannot reimburse your funds, as they were lost in legitimate hands to legitimate players. Refunding players in these situations would create a loophole for dishonest players to simply claim any loss as fraudulent activity.
Please be assured we are by no means implying that you are making a false claim. However, please note that compromised accounts are not the result of any security issues on Full Tilt Poker. Keeping your password a secret is the best way to maintain the security of your account.
Your account is still restricted pending a confirmation of a password change, once this is complete we will fully open your account.
Please note you have a current balance of $50.02.
Thank you for your cooperation. If you have any questions, please feel free to email us.
Regards,
Jonathon K
Security
Full Tilt Poker
