StrategyPoints Delay at bwin.com
Users who are playing on tracked bwin.com accounts are currently experiencing a delay in receiving StrategyPoints. If this has affected you, here's what to do.
Owing to some technical issues, players at bwin.com may be seeing a delay in their earned StrategyPoints being awarded to their PokerStrategy.com accounts. In some cases, this may lead to a drop in status for players; others may not be upgraded to the status they have earned.
If this issue affects you, please contact our customer support team to manually regain your current status or upgrade your status.
How do I regain or upgrade my status?
If you are a bwin.com player who has not yet received the StrategyPoints you have earned, our customer support team can update your status.
If you have lost your current status because of missing points you can request your old status:
• You must have had this status at any time in 2012
• You must have been an active bwin.com player between April 1 and April 16
• If you have not been active between April 1 and April 16, you must send a screenshot of the bwin.com website that shows you have earned enough bwin.com Market Points for your status
If you should have been upgraded to a higher status:
• You must provide a screenshot of the bwin.com website that shows you have earned enough bwin.com Market Points for this status
We apologise for the inconvenience this has caused and are working on a solution to this problem as soon as possible.
Please contact our customer support team to be further assisted in this matter:
Contact PokerStrategy.com customer support
Finding your points total at bwin.com
In order to see your points and take a screenshot at bwin.com, you must do the following:
- After logging into the bwin.com homepage, click "b'inside" in the top-right corner.
- Then click "b'inside account" in the new menu
